新しいビルドベアレイクアーバンマウンテンリトリート-息をのむような景色とプライベートホットタブ

We’re sorry to hear this was their experience. We work hard to provide every guest with a clean, comfortable stay and do our best to accommodate every reasonable requests. We allowed a two-hour early check-in, and unfortunately the guests arrived even earlier, 4 hours early despite being asked to wait. After checkout, we found multiple personal items left behind, life jackets thrown into window wells, makeup on the comforter and bedding, and other items requiring additional cleaning and care for removal of blood, wall decor removed and disrupted through out house! While everything was fixable, it required significant extra time to prepare the home for our next guests. We use a professional hot-tub specialist to maintain and monitor the water chemistry, so we take those concerns seriously but we never heard anything negative about the hot tub during their stay. It’s unfortunate to receive a negative review after making considerable efforts to accommodate this particular stay. The guests even texted at checkout “The home was great thanks for an enjoyable and fun stay!” We understand that every property isn’t the right fit for every guest, but we will continue doing everything we can to provide a clean, comfortable, and well-maintained Bear Lake vacation rental experience for our future guests! We hope to continue to deliver five star experiences.

We love sharing our vacation home with other families! This family was excellent to work with.

We love sharing our vacation home with families. This family was great to work with. We would love to invite them back again in the future. We are always committed to providing a comfortable clean environment with all the conveniences so families can make lasting memories together.

It was an honor to host Jennifer and her family at our Urban Mountain Retreat here in beautiful Bear Lake. We wouldn’t hesitate to open our home to them again. They were perfect guests. It is always our goal to provide an environment where our guests can spend vacation time together forming lasting memories.

Jeff was excellent to work with, they went above and beyond with everything. We loved being their host in Bear Lake. We would definitely invite them back! They were easy to work with and very respectful and appreciative of our vacation rental.

These guests were the absolute best! They left the cutest Polaroid photo of them and thank you note! It’s heartwarming! We love when others enjoy their stay at our vacation rental. Super glad they had a wonderful time celebrating the new year and allowed us to be their host in Bear Lake. FIVE STAR guests!

Five star-Such great guests! Thanks for choosing us as your host in beautiful Bear Lake. We hope you made family memories and enjoyed spending time together at our vacation rental. Please come again!

Anmy, was a great guest and it was fun to help her celebrate an anniversary as a FAMILY! We would not hesitate to welcome her and her family back as vacation guests at our property. They are very polite and respectful. We were happy to hear they had a great time in beautiful Bear Lake. We always hope our guests come away feeling relaxed and rejuvenated, while make lasting memories together.

Thanks for choosing us as your host and for your valuable feedback. It is always our goal to provide a clean, enjoyable and comfortable stay for each of our guests. In order to accomplish this, we have implemented extra measures and rules to be able to provide a quality rental for all of our guests. All of the items touched on above were clearly stated in the short term vacation rental contract that was signed. For example; there are no security cameras located in the cabin. There are outside cameras that are used for security purposes at each entrance and exits. This is similar to property security at a hotels or resort and is in no way are intended to infringe on our guests privacy, but are rather to be used when no one is located at the property and more importantly to provide safety. We apologize that we didn’t meet your expectations but we hope you enjoyed your stay in beautiful Bear Lake and made some lasting memories.

It is fun to hear how much they enjoyed their stay. Such wonderful guests! We absolutely love sharing our place with others, in hopes to create memories that will last a life time.

Thanks for the five star review. It is always our hope to provide a clean and comfortable place for each of our guests to enjoy lasting memories together!