Big Brimstone Cabin W/ Mountain Views for Miles

This review is entirely false, and we question whether the reviewer even stayed at our property. VRBO is actively working to remove this baseless review based on the documentation and messaging from the guest. I’m leaving a response until they are able to remove it: Here are the facts: Our professional cleaning team thoroughly inspected and sanitized the property before the guest’s arrival, finding no evidence of rats or droppings. Additionally,-our manager personally verified the house was in pristine condition the morning of their checkin. The guest checked in without any reported issues. The following morning, they sent a message threatening a negative review and alleging “rats everywhere.” We immediately took their claims seriously, despite their dubious nature, and offered to relocate them to a comparable property and began searching on their behalf. I contacted VRBO, and we identified several suitable alternative properties within the guest’s price range. We made it clear that we prioritized their comfort and were prepared to move them rather than have them stay in a property they claimed was unsatisfactory. The guest failed to respond. We also requested photographic evidence to substantiate their claims, which they admitted they could not provide. Despite multiple follow-up attempts via platform messages, calls, and texts, the guest remained completely unresponsive. After their departure, their conduct was inappropriate, demanding a refund and surprisingly, a future stay at the property, which we firmly declined. To ensure the integrity of our property, we had two Orkin pest control specialists inspect the premises the following Monday, who confirmed no evidence of recent rat activity. Our cleaner also conducted a second thorough inspection, finding no droppings or issues whatsoever. This is a common tactic to exploit VRBO hosts by fabricating issues without documentation in hopes of securing free stays. We take pride in our rigorous cleaning and maintenance protocols, supported by detailed documentation and a dedicated team of on-site vendors who ensure our property remains in top condition. We will not tolerate unfounded claims and are confident in the quality and integrity of our accommodations.