Casa Ix Chel - 6 Bedroom Family Compound, Pool, BBQ, Walk to Beach, No Car Need

We had 13 people from 2 families. That house was great for us all and close to town and Playa Tamarindo. The house could use some updating and maintenance. Pool tiles are coming off and garbage disposal broken. Also can use a good deep cleaning. Overall was great

This is our 2nd time renting this home. Great location. Good for a large group. Lots of room to spread out and privacy. Bedrooms all have private bathrooms. Things around the home are a bit worn, but if any problems, contacting the rental agency and they were very quick to respond and remedy the situation. Everyone was welcoming and professional.

We also used their recommended agency for transportation to and from Liberia airport and for arranging a sunset catamaran tour, zip line, and ATV tours. They were great. Always on time to pick up our group and very personable.

Coastal Management easily reached and minor problems taken care of right away. Highly recommended

Our overall impression of this house was disappointing. After reading all of the reviews, we thought we were in for the vacation of a life time. Not so much. This house does not have the charm that it looks like it has in the pictures. We were there on a very busy week so I do understand why somethings were not taken care of but... we also paid prime dollar to stay there this week. I felt like we paid way too much for what we got. The plumbing was backed up the entire week we were there. We called the agency. They sent someone to try to fix it but it was never fixed. The plumbing would back up into the master shower in the main level. The smell was horrible. We could not use that shower at all. The third floor is very hot. It does have an air conditioning unit but it did not work. It was leaking all over. We did call the agency about this but it was never looked at. We could not have anyone sleep up on the third floor. It was way too hot without air. The whole house could use some cleaning and painting. There was a little bit of charm in all of the windows and wood work on the ceiling. We could not get the dishwasher to work so we had to hand wash dishes all week. Not a big deal except that the smell from the plumbing backing up would come up the sink too. It was a horrible smell. The life saver in the house was the pool. The kids loved it. The location was OK. It was a walk to town and to the beach. The towels in the bathroom were not very new or nice. They look like they have been used a few times too many. Again, I would not complain as much as I am but we paid A LOT of money for this house for a week. We had certain expectations and this house did not meet very many of them. I will say that when we asked for the house to be cleaned half way through our stay, the cleaning ladies were great and made the house smell and look more livable. I sure hope the people that stayed after us had better luck with the plumbing and air conditioning.

From the beginning everything look fine,but the lasts day of our stay one of the cleaning lady's went inside the house and I questioned her who are you?and she said iam here to start cleaning,because the checkout is at 10 am,and the lady was very rude ,complaining that we had use towels totally rediculous.thas what they are there for.they had giving us the uglies towels that you can imagine.the lady had hid the nicer towels and we had found them.

One of the manager on duty was also very rude! And he also came in in a treating me with fines if the family members would not leave I informed him that arrangement was done previously for our departure at a agreed time ,the condition of some of the utility's was very bad condition refrigerator tv air conditioning and some of the patio furniture outside, and this manager ruin my traveling plans he enbarrasss me in from of all my family total disappointment!at the end.