4/10 Mala
Brittany W.
14 oct. 2024
Le gustó: Check-in y comunicación
No le gustó: Limpieza y veracidad del anuncio
Just okay!
We just got back from our stay at the Palms of Destin Resort. Lisa was really great with communication and addressed some issues we had at the very beginning of our stay. Some main items were not very clean upon arrival (sheets, rugs)- Lisa was very upset when I talked with her and tried to help the best she could from afar. There are several things that were disappointing (some out of Lisa's control). I felt the resort was not very clean itself- the hallway carpet leading to the room was very stained and looked dirty. The halls/resort smelled like a dull cigarette smoke with freshener spray to cover up the smell. The listing shows there is an indoor pickle-ball court, but it was being renovated. The listing also shares there is a game room, but there is not- there are a few arcade games located in the Bistro restaurant, but not an actual game room. It is also shared that while the resort is across the street from the beach, there is a shuttle that can take you over to the beach at any time. This is not true- since it is considered "off season" currently in Destin, the shuttle only runs on the weekends. I wish we would have known this sooner. The pools were dirty, the splash pad never worked and they even had to shut down the main pool one day while we were there. There were no family things offered as advertised (movies in the courtyard, etc.). I wish I would have known all of these things sooner.
Brittany W.
Se hospedó 6 noches en octubre de 2024
