We were very excited to stay in this house with friends, but there were quite a few problems that really affected our trip. When we arrived, I was rushed through a tour of the bedrooms and bathrooms, but given no other information. There was a broken pipe in the yard, and the path to our casita was flooded, the pool was so murky you couldn’t see the bottom, and we felt put out by asking about these problems. The first morning when we all showered, we found out that there was no hot water on the property, and when I contacted the manager he only said that I had never asked if there was hot water - that may be common in San Juan del Sur, but the VRBO listing absolutely should have mentioned it. Additionally, a few times a day, the house manager would turn off the water pump, and there was no water at all. It took us a few times to figure out that we had to track her down and ask for water to be turned on - this also was never communicated to us. We had planned on doing a lot of cooking at the house, but with no water, we ended up eating most of our meals out.
I contacted the manager multiple times on our first full day about moving to a different place, but he never responded.
The other issue with the house is the location, it is on the other side of the river from town. You can walk along the beach to cross the river, but depending on tides, it may be shin deep or waist deep. Otherwise it is a 2.5 mile walk or taxi into town by road.