トロピカルウォーターフロントパラダイス

Thank you for your positive review, Alex. We are pleased you enjoyed your holiday at our vacation home. Sorry to hear that you had problems with the TV. We are actually in the process of changing our provider. We never had complaints about lack of drawer space before. We‘ll try and work on that before your next stay!

Hi Stacey, thank you for staying with us, we appreciate your positive feedback. It is always important to us to provide our guests with comfortable surroundings in our house in Cape Coral so they can have an enjoyable vacation. Regarding the five bedrooms we actually have two king-size bedrooms and three queens but no twins. We look forward to seeing you again soon. Many kind regards, Ricarda

Hi Lonna, thank you for your honest review. We are sorry you did not feel fully comfortable with the air-conditioning and beds in our house. We had a brand-new airconditioning system upstairs and downstairs installed two years ago and maybe the individual room settings need to be adjusted. We have chosen firm and certainly not the cheapest mattresses for our beds because we found that the majority of guests prefer this to soft ones which can wear down quickly. Sorry this didn‘t work for you and your group. Best wishes and kind regards Ricarda

Thank you for your feedback, Michael. We are pleased you had an enjoyable stay and are sorry that you encountered problems with the hot tub. We will follow your suggestion and see how to improve instructions for our guests.

Hi Elaine, thank you for staying with us and our sincere apologies again for problems with the upstairs AC. I was informed that the issue was taken care of within 24 hours. Of our five bedrooms four are downstairs and I would have thought that with four people in your group there was no need for anyone to sleep on the couch. We did actually offer you a discount.

Thank you so much for taking the time to share your experience. We’re truly grateful you chose our home for your family getaway, and we’re so glad to hear you enjoyed the spacious layout, peaceful location , and the special moments - like fishing with your grandson. That said, I want to sincerely apologize for the issues you encountered. Finding metal fragments in the pool and discovering a stained mattress during your departure are not the standards we strive to uphold. I completely understand how unsettling that must have been, and I’m sorry this impacted your stay. We’ve already addressed these concerns with our pool service and housekeeping teams to ensure they are thoroughly resolved and do not happen again. The comfort and safety of our guests are incredibly important to us, and your feedback helps us improve. We truly value your stay and hope you’ll consider giving us another opportunity to provide the relaxing, worry-free vacation you deserve.

Hi Lindsay, thank you for your honest review. We are sorry that you could not use the pool for several days because the heating was playing up. Our property manager addressed the issue as fast as he could and informed the pool company straight away. This company has taken care of all issues regarding our pool for over ten years, they are usually very reliable and quick, so it was unfortunate that you had to wait several days for the repair work to be done. We were told that they had delivery problems with a part which was needed. We as owners living in Europe have not been able to travel to our house for two years due to closed borders as a result of Covid. Our property manager has done as much as he could to take care of our house during our long absence, oversee maintenance work and keep everything in good order for our tenants. We are planning to come to Cape Coral this Christmas and aim to continue maintaining a high standard of accommodation for our guests.