Owner's Response: We have a lot of visitors and from time to time minor problems do creep in. The cracked toilet seat probably happened the last visitor(or possibly even with this guest). We do not let that sort of thing go without repair. Of the 10 toilet seats we keep up with we may have a problem with one in a year's time. But of course if you happen to catch that one time it appears we are negligent. As for a slow drain or similar comments, surely everyone has experienced these same things at their own home. We keep these in repair but there is always that time when the problem appears whether at your house or one of our cottages. Rest assured we do not let such a problem continue. Like you we repair it as it is encountered. The docks mentioned were replaced with a much more expensive dock that houses over 10 boats at a time and is suitable for guests to dive off of whereas the previous docks were small and unstable. But not everyone sees things the same way. Here is a case of a major expensive improvement that our guest thought was inferior to the previous set up. Surely they recognize the new installation cost a lot of money but to hear their take on it we simply never make any improvements. So far as goose poop on the dock, the dock is cleaned constantly. However we are blessed to have a huge flock of geese that most visitors see as mother nature at her finest. And any time you have a large flock of geese, you also have a lot of goose poop. Some see it as a plus while the visitors making this comment obviously do not. Everyone is entitled to their opinion. But until people stop liking the fact that we have a bunch of geese on property we will just have to contend with goose poop. Not wanting to be argumentative, let me end this discussion here.