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2/10 Terrible
TAMMY B.
Jan 19, 2024
The stay that never happened....
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We arrived to find the balconies blocked off with wood in the doors prohibiting us from accessing the balconies. Keep in mind it’s December and balcony would be used rather than going down to beach bc of frigid weather. Plastic was up on balcony rails obstructing ocean view. All you could hear were the jackhammers working on the exterior of the building. Things were literally shaking on the walls. I contacted office about this, and they stated they sent email in October notifying me of construction -which I never received. Yet they called me the day prior to my arrival regarding the unsigned rental agreement. Looks like they could have picked up the phone to call about the construction as well. Owner wouldn’t give refund since I had purchased travel insurance, SO HOUR COMPANY told me to file claim with RedSky Insurance. They denied the claim and told me I would have to deal directly with Aqua. Now you state since I filed a claim-AS YOU INSTRUCTED ME TO DO-your hands are tied and you can’t do anything !!!so I am out $2500 and didn’t even stay one night at your resort !!