Verified review
2/10 Terrible
Martina J.
Jul 28, 2026
Liked: Check-in, location
Disliked: Cleanliness, listing accuracy
Future guests should know what we experienced. The home is beautiful and has a great layout, but the condition of the property did not match the listing or the cleaning fee. When we arrived, we found dirty hardwood floors, stained carpets, dirty walls, hair inside the refrigerator, dirty dishes that had been put away in the cabinets, and the home had an unpleasant odor. For a 350 cleaning fee, the cleanliness was unacceptable, and we had to clean parts of the house ourselves before we could settle in. From the time we arrived, the upstairs remained around 85–89F despite repeatedly lowering the thermostat. We documented everything with photos and videos and contacted the property manager immediately., No technician was ever sent to inspect the AC while we were there. Instead, they delivered a few small desk fans, which did nothing to cool a large Florida vacation home. We eventually had to leave early because the home was simply too hot for our family, especially with an elderly family member staying with us. The property manager did refund the unused nights after we checked out, which I appreciate. However, they later claimed the AC issue was simply that the thermostat had been set too high. That explanation does not align with our experience, as multiple people attempted to lower the thermostat, it would not stay at the requested temperature.
Stayed 6 nights in Jul 2026
