Room to Relax Without the Rush | 8 ppl | IC55

Thank you for your wonderful review! We're so glad you enjoyed the home's updates and found the beds comfortable. A great night's sleep can make all the difference during a vacation! We're also happy to hear that you were able to take advantage of the covered deck. Having a comfortable outdoor space to relax and enjoy the fresh island air, even during a little rain, is one of our favorite features as well. Thank you for choosing to stay with us. We truly appreciate your kind words and hope to welcome you back for another relaxing Put-in-Bay getaway soon!

Thank you for the review and honest feedback. We’re happy to hear you enjoyed the location, furniture, and that the house had everything your group needed during your stay. It’s great to know the quieter setting while still being close to downtown worked out well for your trip. We do sincerely apologize regarding the condition of the floors during your stay. That is certainly not the standard we aim for, and we appreciate you bringing it to our attention. We will be addressing this directly with our housekeeping team to ensure it is improved moving forward. Thank you again for staying with us, and we hope to have the opportunity to welcome you back to Put-in-Bay again in the future! ️

Thank you for the great review! We’re glad everything was clean, ready, and that you were able to get an early start on your fishing trip, that always makes a difference. We appreciate the recommendation and are happy to hear you enjoyed your time on South Bass Island. Looking forward to having you back again soon!

Thank you so much! We’re glad you had a wonderful time and can’t wait to welcome you back for your next visit!

Thanks for the feedback and we hope to see you again soon!

Thank you for the great feedback! We’re so glad you enjoyed the cabin and had a positive experience with our customer service team. We also appreciate you pointing out the grill—we’ve passed this along to our maintenance crew so it can be taken care of right away. We look forward to welcoming you back for another wonderful stay!

Hi Evie, thanks for the feedback and I'm glad your time with us was one to remember and come back too!

Hi Luke, we appreciate the feedback!

Hi Lisa! Thanks for visiting our little island of Put-in-Bay on your recent getaway. You were definitely a 5-star guest and we are glad that we provided a 5-star experience! We hope to host another vacation for your group in the future.

Thanks for the great feedback, Ben! We appreciate the kind words are happy to hear you enjoyed your trip! Can't wait to see you back at the Bay soon!

Thanks for the great feedback!

Thanks for the feedback! We're sorry about the missing can opener and that you weren't made aware of the construction. We’ll make sure to restock kitchen essentials and do a better job communicating any nearby work. We appreciate you letting us know and hope to improve your experience next time!

Hi Matt, Great to hear that the place was awesome and everything was there that you needed! We hope to host you again soon in the near future.

Hi Mark, glad you had a great stay and a nice fishing trip!

Matthew, We were so glad to host your trip and love to hear that you had a good time. We look forward to having your group back in the future!

Hi Dylan, thanks so much for the feedback and we are glad you had a great time! We hope to see you again next fishing trip!

Thank you for your feedback Sharley! We have let our Island Manager know about the suggestions you have made, and our team is working on them now! Glad you had a fun experience and we look forward to hosting you again.

Thank you for taking the time to provide feedback on your recent stay at Island Club House #55. We sincerely apologize for the issues you encountered during your visit, and we deeply regret any inconvenience caused. We apologize for the strong odor of cat urine that you experienced upon arrival. This is not the standard we strive to maintain, and we apologize for the discomfort it caused you. Our housekeeping team is responsible for ensuring a fresh and inviting atmosphere, and we apologize for any oversights in this regard. We will investigate this matter promptly and take the necessary steps to eliminate the odor. We also apologize for the inconvenience of a non-functioning toilet. We understand the importance of immediate assistance in such situations, and we regret the delay you experienced. Three hours is longer than our usual response time, and we apologize for any frustration this may have caused. We appreciate your patience, and we will address this issue with our maintenance team to improve our response times moving forward. Thank you for bringing these matters to our attention. We genuinely appreciate your feedback as it allows us to identify areas for improvement and ensure a more seamless experience for our guests. We hope that despite these initial setbacks, you were able to enjoy the remainder of your stay. Should your future travels bring you back to the area, we would be honored to have the opportunity to provide you with a much-improved experience that exceeds your expectations.

Thank you for sharing your feedback regarding your recent stay at our rental property. We sincerely apologize for the issues you encountered and the overall dissatisfaction you experienced. It is disheartening to learn that we did not meet your expectations in terms of maintenance and quality standards. We deeply regret the presence of a strong odor upon your arrival. We understand that this must have been highly unpleasant and affected your comfort. We apologize for the inconvenience caused and assure you that we take cleanliness and odor control very seriously. We will investigate this matter thoroughly to identify and rectify the source of the odor, ensuring that it does not impact future guests. We also apologize for the dirty dishes and the malfunctioning toilets and sinks in your accommodation. This is not the level of cleanliness and functionality we aim to provide, and we apologize for falling short. We will address this with our housekeeping and maintenance teams to prevent similar occurrences in the future. Regarding your interaction with our staff, we deeply apologize for any miscommunication or lack of empathy you experienced. It is our policy to promptly address maintenance issues reported by guests, and we apologize if our response did not meet your expectations. We will use your feedback as an opportunity for additional training to ensure better customer service moving forward. We understand that these issues impacted your overall experience, and for that, we sincerely apologize. We appreciate your patience and understanding, and we genuinely value your feedback as it helps us improve our services. We hope that despite these setbacks, you were still able to enjoy some aspects of your stay. Should your future travels bring you back to our area, we would appreciate the opportunity to make amends and provide you with a much-improved experience that exceeds your expectations.

Hi Katherine, Glad you had a nice time! I appreciate your feedback. I will pass this information along to the homeowner. We look forward to having you back for another stay in the future!

Our apologies for the issues in the beginning of your stay! Glad we could help, and fixed the problems that needed to be fixed. We looking forward to seeing you next time!