I was really taken back by the way Chris responded to the concerns I had during our visit. The air unit on third level was not working. Chris asked if we could sleep on second floor because it was Father's Day and Sunday. We had a full house, so this was not possible. She called the service but mentioned she would have to pay a premium as it was a holiday. We encountered a severe storm and tornado alarms went off two days during our stay. I contacted Chris to see if it were possible to stay one additional hour because of tornado warnings in our travel path. At first I was told yes but end of conversation resulted in a no, she could not have us in the way of the cleaning lady. I said fine, me and my two small children would drive thru the storm. At this point it was 9:30 and checkout was at 10, the cleaning lady arrived and told us we were suppose to be out. I told her we had 30 minutes and I needed the time to finish packing. She was extremely rude and combative in front of my two small children so I told her to come back in 30 minutes and closed the door. Her phone said 10:30 and mine said 9:30, w e were standing on opposite sides of the door. I was informed that the time zone goes back and forth depending on where you are on the cape. I was following what my iPhone, iPhone watch and tv said. Chris then called to tell me she changed her mind we could stay. I was beyond stressed about the weather conditions, Chris telling me no to waiting until the storm passed, and the cleaning lady. I told Chris we were leaving and could not believe we had been treated so poorly on both ends. She then blamed me for closing the door on the cleaning lady and told me she was in a bind because the lady refused to clean and she had renters coming the following day. She complained about paying the premium and the cleaning lady but those issues go with having a rental property and should not be placed upon the renter. She continued to call three times to explain how the time change because we were so close to the line and she had no one to clean the unit.

Besides the interaction with the owner, my family stepped on sand spurs embedded in the carpet and rugs as they were not vacuumed thoroughly before check-in. There were no shower heads, my kids said it felt like a sand storm in the shower. Also the blinds on the main and top levels are broken sun comes in early. With all that being said, the Cape is absolutely beautiful!