Custom upgrades throughout! 3BD and 3BA! Gorgeous views!

Thank you for taking the time to leave us feedback. Feedback and communication with guests are the only way we can improve on something we may have overlooked. We wish so much that we had known there was an issue with the pots and pans, pillows, and dining chairs. We are always willing to move mountains for guests and would have immediately replaced these items for you. Now we know, so it will be done this week. Regarding the kitchen faucet, yours was the first report of a leaking faucet; we sent the request to maintenance within 3 minutes of receiving your report (I just checked my text records). Maintenance replaced the entire faucet the next day. I am sorry that we did not realize they had not repaired/replaced on Saturday when we received the request – this is something we can improve on and will. We personally walk through each property we manage before every single guest arrival. We try so hard to be proactive and check for everything that can go wrong. We even send this type of feedback to our housekeepers and inspectors so they can realize the importance of reporting to us anything not up to par. Still, sometimes, things get by us – no matter how hard we try. Please just know that given the chance, we will repair/replace/remedy anything needing our attention. This is our pledge to you as our guest. I hope that you do not find this response defensive; it is a sincere response to your review and meant to simply let you know we really did try hard to make your experience a good one, we will use your feedback to do better, and given the chance, we will always work hard to make it right.

Thank you for taking the time to leave us feedback. This condo was specially modified by the owner, who is a contractor. In doing so, they were able to make a larger shower and whirlpool tub, vanity area, and private toilet watercloset. Other 3/3 condos at Phoenix X have the shower in with the toilet. The shower curtain does offer privacy, but we will evaluate to see what more we can do. Our check in email is very detailed and specifically lists what we provide which is one round of paper products and soaps - enough to get you through one night maybe two. This is the norm for all Vacation Rentals in the area. Hotels are set up to re-supply daily with daily housekeeping, but unfortunately, we do not know how much each guest will need for each stay and if we leave extras...guest usually take them all with them. We do offer daily housekeeping which includes the re-supply. We do state in the check in email to bring your own beach towels. We supply super high end bath towels and bed linens, but not beach towels. We hate to hear that the floors were still sandy. It is a constant battle to get all of the sand up, but we do a great job of it 99% of the time. If you had reached out to us...we would have been there in minutes to re-clean the floor!! We do let guests know multiple times before check in that we are available 24/7 to handle any guest needs. I have looked back and made a note of which housekeeper cleaned the condo that day...you will be happy to know that we have now equipped her with a brand new $300 shark vacuum and new steam mop. We believe by providing the absolute best tools to each of our housekeeping team we can prevent future slip ups like this; however, humans will make mistakes from time to time and that is why we are here to correct and handle anything needed during every guests' stay - all we need is a phone call or text!! Thanks again!