743CLビューティフルリーガルパームズタウンハウス

Thank you for taking the time to review our home, Luis. We will definitely review the condition of the pillows, however, the beds are relatively new, so it appears that this was a matter of personal taste. For future stays, definitely contact the host so that we can take care of any issues like this. I am sorry that you ran into a problem with the parking restrictions. All vehicles must be parked on the parking pad for the home. Any vehicles parked fully or partially on the street would be towed. There are signs throughout the resort advising of this restriction.

Thank you for taking the time to review our home, we are glad that you enjoyed your stay. Please come back and visit us again soon.

Glad you had an amazing stay Darrick, we look forward to having you stay with us again soon

Thank you Edward, we are happy you had a great stay, please come back and visit us again soon

Thank you Lynette, we are glad that you had a good girls trip, please come back and visit us again soon

Thank you for taking the time to review our home. I note that the home does indeed have lights, not sure what is meant by this. Also, none of the flooring is broken. I believe that we also responded immediately to your concerns about cleaning as we always will for guests

Thank you Brenda, we are glad that you enjoyed your stay. Please come back and visit us again

Thank you maria, we are gald you enjoyed your stay. Please come back and stay with us again

Thank you for taking the time to review our home. We do typically include bars of soap in the bathrooms, I am sorry if those were not there for your visit. While we do provide 1+ rolls of toilet paper in each bathroom and a small supply of garbage bags, it is only s starter supply, so guests who stay longer will need to purchase some items

Thank you for reviewing our home, Yachira. I am sorry that you did not find our home up to your standard. I would note that our inspectors were in this home just before your arrival and the cleaners were vacuuming while they were there. The inspector put in bathroom tissue and the bathroom garbage was empty. It is not clear what you mean by the sheets smelling weird, however, they were washed just prior to your arrival. The AC was not working to full efficiency when you arrived, however, we had the Ac company out with 4 hours after you noted your concerns to us. Further, we received an additional complaint from you later and found the home with windows open and no fans running, which we had told you would create a problem with the AC. We found the AC operating and blowing cold air.

Thank you for taking the time to review your stay with us. I apologize for the issues noted in your review. We did come and replace the stained bed sheet when you contacted us and also put out traps for the cockroaches and contacted Regal Palms to have their pest control company come out and treat the home again. It is treated on a regularly scheduled basis, however, there can always be issues with bugs in Florida, so we are happy to treat the homes again when there is a problem. After your departure, we did a through cleaning of the home including under the furniture where you advised in your note to me that there was dust.

Hello Nancy, thank you for taking the time to review our home and for contacting us right away when you arrived so that we could come out and rectify the issues you found as well as compensate you for the inconvenience. Not sure what you meant by run down as this home has a lot of furniture replaced in the last 2 or 3 years, as well as some remodelling

hello Eduardo, than k you for taking the time to write a review for our home, although you waited 4 months to write it. We note in all of our communication with all guests that there is a resort fee and it is included in our listing information, I am not sure how you missed this and were surprised upon your arrival. There is not actually a leak in the upstairs bathroom, however, when guests allow the floor to be flooded in that bathroom as you did, it does leak through to the ceiling on the main floor. We did not hear from you during your stay about the cleaning or the clogged drains, we certainly would have been happy to come out to verify and correct any concerns that you had

Thank you Haley for taking the time to review our home. We did take your concerns into account and were able to complete a deep clean at this home shortly after your departure.