Owner's Response: Beach Blue Properties makes every effort to provide a quality product for our guests. In this situation, we were notified about two issues within the first 24 hours after the guest arrived. The guest called about an air conditioning problem and the air filter, which we responded to immediately. There was another issue with the AC later during their stay which was totally unrelated to the first issue, and we sent the AC company back to resolve the problem. After a full week, the guest called and complained that their toilet was dirty. We sent housekeeping to unit to address any issues the guest had. Our housekeepers reported that the toilet they were asked to clean was the one that the guests had been using for a week. No other problems were mentioned to housekeeping or to our staff until the guest called and wanted a refund. At that point, they brought up all the issues they listed in the review above. I personally spoke to the guest to make sure he was happy after housekeeping went to the unit. He told me everything was great and he appreciated everything we had done to resolve his issues. I apologized to him at that time for the problems. I specifically remember apologizing to the guest because I typically do not interact with guests directly unless one of our staff members finds it difficult to deal someone and asks me to intervene. In this case, the guest had been so rude and condescending to our staff members that they asked me to deal with him. Approximately two weeks into this guest's month-long reservation, we offered to refund the amount of his cleaning fee, which was about 8% of the total cost for the month. After the refund was processed, we never heard from him again until he wrote the review. Most of the issues listed in his review were never brought to our attention and were not found upon his departure. This simply did not exist. As evidenced by the other posted reviews, this condo is a nice place to stay in a great location. It is unfortunate that someone is willing to damage a property's reputation over issues that simply do not exist. Beach Blue Properties processes over 1400 rentals a year, and it is rare that we encounter guests who intentionally attempt to gain a refund through false claims. However, if you have any questions about this review or this property, please contact us as we would love the opportunity to answer your questions.