4/10 Poor
Joe C.
26 Aug 2024
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
Coconut grove
This is my first time with Vrbo and had a bad experience. I contacted the owner 3/4 days prior to my stay for an early arrival. The owner told me to contact the property directly, which I did. I spoke with Tesa? on 8.20.24. She told me was going to place me on waiting list and to contact the property the morning of 8.23.24 @ 726 am and I did and left a message on their voice mail and my call was never returned. When I arrived on site on 8.23.24@ 230 pm., the lady at the front desk told me the room was not ready and I needed to return at 4pm. I did returned back to the hotel at @405pm and the room was still not ready and someone was cleaning the room. I waited until 425 pm until finally I was able to get into the room. This is unacceptable, In addition, the mattress on the sofa bed needs to be replaced. It is not opt for use since is bend and can't support someone. I'll not recommend this site or hotel to friends and relatives. Very disapointed.
Joe C.
Stayed 2 nights in Aug 2024
