Owner's Response: This guest negotiated a 50% discount on the pet deposit because she said her 3 dogs were kennel kept, never on furniture, and well behaved. We are dog lovers and own 3 well behaved large dogs (A Hound, a Dane, and a Shepherd). She said she was clean and would make sure the house was clean before departure. Unfortunately, the house was left with dog fur all over the house. Dog fur all over the floor and carpet, tufted in the corners, on the furniture, and in the beds. I own 3 large dogs and have never seen a house with so much fur after 1 week. In addition, since it was raining during their stay, this group decided to avoid the rain and make BBQ ribs in the oven directly on the oven racks instead of using the multitude of roasting pans and baking sheets supplied in the house. They also broke a shelf on the living room furniture. We have impeccable service and are always available to handle any issues or problems. When the guest called about the "black mold" in the Jacuzzi, it was explained that the black is pump dust caused by guests who turn on the jets without sufficient water in the tub. However, we offered to send a maid out immediately. The guest said it was not necessary. In addition, there is a blender in the house and multiple grill brushes. We lost a full days rent ($380) and had to provide the next guest with alternative space due to the additional time required to clean up after this guest and her 3 dogs. She should have been charged the full pet deposit and additionally for the broken shelf and utter disregard for the oven. However, we only deducted $175 from her deposit. The rest was refunded to her within the time frame required by the rental agreement. Deposits and guests who trash houses are not profit centers for beautiful lake rentals.