Willow Lodge at Primrose Dale Farm~Rest, Relax & Renew~Near Historic Gettysburg

All of the appliances are modern and in good working order and the furniture reflects the “country cottage” atmosphere we have chosen to create to match the setting in which the property is located. We did test the coffee maker to see if it needed to be replaced, but after brewing a full pot of coffee through the machine twice, it worked well and took approximately 10 minutes each time to complete the cycle. We also placed two pieces of toast in the toaster, to test it as well, and walked away. We returned when we heard the toast pop and saw that they had popped all the way up and were toasted accordingly as set on the dial selection…no toast ever burnt unless we wanted it to. Both the master bath shower, which was newly installed in 2012, and the main bath tub/shower combination are standard size and made for adults. As stated in our listing, TV is not provided because we choose to market the cottage as a “get away from it all” (and this includes television). Our many previous 4 and 5 star guest reviews validate the desire of those who rent our property to be “disconnected” from all the daily technology. Therefore, we will continue making this a central feature of our marketing. We do like to encourage potential guests to view all the photos we provide in our listing, read through the previous reviews and detailed information regarding the amenities, and to message us through our listing with any questions about the property before making a decision to book. We want all of our guests to be confident that our country cottage will meet their needs and expectations.

We are glad to hear that you enjoyed the peace and quiet found here at our cabin, Willow Lodge. We, too, wish the weather had been a little more cooperative so you could have spent some time experiencing the outdoor area and enjoying the lovely views and wildlife sightings. We were surprised to hear, through the review, that you apparently had some issues and concerns regarding the cabin. We wish you had contacted us at the time to let us know about them so we would have had the opportunity to try to resolve them for you. For example, we would have been happy to provide you with another set of bath linens, as well as ensure that you knew where the air conditioning controls were located and how to operate them correctly. We have excellent quality central air conditioning at Willow Lodge. Proper control of the thermostat would have eliminated any humidity and other issues that you stated you were experiencing, making the indoor air space very comfortable. Opening the windows simply allowed the warm, moist air from outdoors to enter and circulate throughout the house. Also, all of the windows and the tracking are cleaned 4 times a year. However, due to the location of the cabin being so close to a wooded area, the tracking can quickly accumulate dirt and grime (which is what you observed…not mildew). We rely on good communication from our guests in order to continue to provide quality customer service. In short, if we don’t know there is an issue, we can’t do anything to address it. Our number one goal is to always be available to our guests, provide a clean, comfortable environment and to ensure that everyone thoroughly enjoys their stay at our cabin.