キングフィッシュコテージ-4BR / 4BA-ビーチに帰ってきてください！

Farell, we are so happy that you and all of your family enjoyed their stay! We would love to have you back again. Kristin

Hi Alfonso, thank you so much again for staying with us! We of course strive to give you the best possible experience at the Kingfish Cottage, and we are very sorry that your stay was not 100% perfect. As noted in your review, our HVAC system stopped working in certain parts of the house. We are very grateful to you for making us immediately aware of the issue, and for staying in constant communication with us as we attempted to fix the problem as quickly as possible. Unfortunately, as mentioned earlier, it was impossible to find anyone to repair the system on New Year's Day. The system was of course repaired as soon as possible and has been returned to peak working condition. We are very glad that the heat worked well enough in the rest of the house that you were able to stay comfortable, and that you didn't feel the need to accept the space heaters we offered to purchase for you. We sincerely hope that you will return to stay with us again so we can fix our past mistakes and give you the perfect vacation you deserve! To that end, we would like to offer you a 10% discount off your nightly rate for your next visit at the Kingfish Cottage. Thank you again for your patience and understanding.

Hi Melody, we're so glad that you enjoyed your vacation! Thank you for letting us know that the dishwasher moves a bit, we will get that fixed for your next stay. The bunkbeds are very secure and the slats will only move or come out if you're trying to take them out, which I don't recommend doing.

We take pride in maintaining a welcoming environment, as reflected in our numerous positive reviews. Unfortunately, this guest's feedback followed threats and escalating requests for a substantial refund, which was granted with goodwill on our part.

Hi Angela, we appreciate you staying with us. I'm sorry that you didn't feel able to bring these concerns to us during your stay, as this was the first we were hearing of them, and we would have been happy to send a repairman out. We work very hard to provide a cozy, well-maintained space for our guests, and we will use your feedback to make our beach cottage even better.

Thank you for staying with us, we truly appreciate your business! We are grateful for your feedback and will take it into consideration to make our cottage even better. There may have been some miscommunication with the toilet paper and the linens, as we have plenty of both, so we will strive to make the locations of both clear for future guests.