If I could give this a zero I would.

When my husband and I arrived, we were greeted by the smell of mold. This place was dirty, and in need of a deep clean, not just a quick wipe down between guests. We left, after about an hour, to stay at a hotel because after what I saw I wasn't about to crawl under those sheets for the night. It was things like:

THE SMELL

Dead bug on the countertop

Dirty looking bathtub

Dingy bathroom cabinets that hadn't been wiped down in what appeared to be a very long time

Dried food particles that got stuck to my elbows when I sat down at the kitchen table

Layers of grime buildup on the air filter grate in the living room

Peeling laminate furniture

Patch up paint spots on the wall that didn't quite match the rest of the paint

Rust sliding door tracks

The huge windows in the living room are very frosty/dirty looking- there is not really a view unless you go outside, and the whole place just feels dark

I've used VRBO, Airbnb, and other rental sites many times and have NEVER been disappointed before now. I don't expect ANYTHING other than clean.

We notified the owner immediately of our departure, and told her we would not be spending any of our reservation in her condo. She said she would've sent a cleaning crew the next day, but honestly it was such a bad impression, I wasn't too interested. She continuously stated that she normally gets compliments on how clean it is, and that she was surprised I called it dingy because her furniture is <2 yrs old and from Braden's. Perhaps that is true, but its unfortunate that it doesn't seem to have been well cared for. She also called the next day to verify that we wouldn't be returning because someone else was interested in booking during our reservation. I told her that we wouldn't, but that I did expect a refund for the days she rebooked. I never asked for a refund EXCEPT under these circumstances. She says that she didn't book the condo, so we weren't refunded. She also offered a refund for the cleaning fee and taxes last week, but I've yet to see it and doubt I ever will. Lastly, and most irritating of all, she accused me of lying. She saw, from a review on VRBO, that I had booked a larger house for the rest of our vacation, and told me that it led her to believe the reason for my departure was not cleanliness, but simply that I needed more space (options are VERY limited with <24hrs notice). And through it all she never once apologized.