Lakefront Western Retreat + FREE Seasonal Weekday Pontoon!

We appericate your review. We would be glad to have you stay with us in the future. Thanks Lucas

Glad to hear you had a good time! Come back soon! Remember to ask about our returning guest discounts! Thanks Lucas

I am glad you hear you and the family had a good time. We do try to keep it as clean as possible! Come back soon! Thanks Lucas

Thank you for your response. My number is places several places throughout the property and I'm always available for any need you may have. It is helpful to know what kind of pest control we need, if you are speaking of the bugs outside then I can't do alot about that. We are located right in the lake and the bugs from the lake are a daily battle. When there is a break between reservations we do pressure wash and clean the exterior of the house. Durring June and July when the houses are used the most we don't have time to clean the outside of the house unless we do I while guests are at the house, most guests would rather us not do that. Again with my number being so readily available I wish you had contacted me to show me the uneven steps, this is the first I'v heard of it. The house is located next to the water and we have trimmed a massive amount of limbs back but our lakes are governed by the Army Corps of Engineers and they regulate what we are and are not allowed to removed from their trees. I will make sure the pots and pans are replaced immediately and would have done that the day you were there had I known. As far as only building materials... I have absolutely no idea what this may be... My neighbor just replaced his deck and the old wood is laying out back but that's not close to my house at all?? Maybe you are talking about wood that has drifted up on the shoreline?? Again this would be more clear to me had someone contacted me while you were onsite. I'm sorry you had such a bad experience because as you can see from the other reviews most people love this house

I apologize for the confusion about the boats...The state of KY charges sales tax. In the end you still got the boat for the price you wanted plus sales tax.... I dont understand what I could do better? I agree the cob webbs are bad here on the lake. My house, our store, your house, the neighbors house, etc. This is a daily battle but well worth the pay off. All I need to know is that you want something cleaned each day and we will address it. Please keep in mind this is a very large house on the lake and requires daily cleaning. Also remember that leaving lights on all night long attracts all the bugs! Sometimes we can't see or don't have the time to hit every inch daily but I would gladly address any issue that is presented to me at that time.

We are very sorry you didn't enjoy your stay. Description calls for a bath and a half upstairs... That is what is there. One of the beds onsite at the time of your stay was a sleep number so if it was hard then that's because you didn't change the settings on the remote, the other 2 beds upstairs and 1 down are 2 year old 12" memory foam mattresses. No mattress will ever sleep your matress at home. You are correct about the water leak but you failed to mention it while you were there so I had absolutely no idea a water leak had started until after you checked out, it was fixed in about an hr after I was told by the cleaners. You didn't bother telling me while you were there. You told me about the fridge as you were checking out and you said "it was fine when you checked in but went out while you were there I assume I can't get to the breaker box" within 2 mins I responded the breaker box is beside the washer and I'd gladly come fix it. No reply by you. You went over the house with a fine tooth comb, not sure how you missed the large grey panel that was open when I arrived. Personally if my fridge, microwave, and dishwasher had been working and went off I think I would have told someone immediately but you didn't. The wall was never removed where the dehumidifier is... It's a open closet under the stairs where the hot water heater is. This room is a utility room with utilities in it. The bunk beds aren't even listed in the listing, they are just a bonus. If I close it off the dehumidifier will be pointless. The description calls for the gravel beach at the end of the street on the right. It's still there... Ppl use it daily. Just follow the signs. You told me after check out that I falsely advertised having boat rentals. Well yet again, if you had gone to the end of the street you'd see the large blue banner that reads "H & H Lake Rentals boat and jet ski rentals. Follow the orange cones all the way to the waters edge. 2703500746". We have sent out over 300 boat rentals this year so a few ppl are finding it. Also easily found online The room closed off reads " employees only".. Yep it's under the back deck, it's locked for a reason. Yep it's a disaster inside there, that's why it's locked off. It's also not in the description or pictures. Forgot to mention you told me if I didn't fully refund you'd leave a negative review THREE weeks AFTER DEPARTURE. Prior to arrival I answered your question & you got snippy with me. The other reviews are truthfull!