We arrived to a smoke scented home. The property manager mentioned that the guest before us trashed the place, not our fault, but nevertheless we were forced to stay in a non-smoking home that smelt like smoke mixed with scented deodorizers trying to mask the smell, yuck. The home hadn't been thoroughly cleaned in quite some time. There was a layer of dust on the windows (where you open them) and on the baseboards, both which looked like it had been accumulating for sometime. Normally this wouldn't bother us, but in a COVID world, it felt unclean. As far as being surface cleaned, the place missed the mark for us on this as well. It sounded like the last tenants left the place in bad shape which required a tremendous amount of the property managers attention. We assume because of this, that there was a lack of attention to detail when it came to general cleaning. This is hard to do when one guest checks out at 10am and the next check in at 4pm. So much for sanitizing
It didn't appear that the pool had been cleaned when we arrived, a few of the doors and windows were broke, there were stains on the walls, and doors (that were wiped away with a Clorox rag, by us, so not attended to by the cleaning crew), there were food remnants from the previous guests outside in the pool area, the tops of the outdoor tables hadn't been wiped down (think dried food), there was a dead cockroach in the game room, that would have been found, had it been properly swept, a chewed apple in the storage room where the brooms were kept and chewed gum on the floor by the trash can in the kids room. Based on the property description and the cleaning fee charged, we assumed it would be cleaned better, but we didn't feel it was COVID safe. We felt uneasy staying the first night, and spent our first full day, cleaning the place, on our dime.
The beds in the the kids rooms felt like the springs were ready to pop, they were very hard and loud. The carpet was stained, there were stains on the walls, some of the stains on the bathroom walls looked like blood, there was mildew in the bathrooms, the rugs were stained, basically the place needs some work. At a minimum, a crew should come in to clean the carpets and wipe down the walls every once in awhile.
Be ready to bring your own trash bags, toilet paper and paper towels. Also, be ready to pay to have the hot tub heated. The pool isn't heated unless you pay for it, and the hot tub is the same way. Enjoy.