6/10 Normal
Lee H.
16 de feb de 2019
Neat and Clean EXCEPT for the pool
Overall, the home was big, nice and clean. The only issue we had there was just the pool. Upon arrival, on a Sunday, the pool was green filled with what seemed like algae. We contacted them right away regarding the pool and they stated that they had someone out already and it is not actually as dirty as it seems but they'll send out another person to clean it but it should be ready by tomorrow afternoon. The next day came and it did not get any cleaner. We got back from Universal Studio hoping to get to swim but it was still green. We called back and they stated that they will send someone out again the next day. Finally I contacted Peter and sent him pictures as well of the pool and he said that someone will get there as soon as possible to fix the situation. Tuesday came and we did see a guy come to put some type of chemical into the pool and did a few scrubbing but he stated that he will take some results back to the lab to see what's going on but that after about 6-8 hours the pool should be clearing up and clean. We had someone stay at the home all day Wednesday to see if anyone came to fix the problem but no one ever showed up. Long story short, we never got the swim it the pool. The pool stayed green when we arrived and when we left. We were notified at the very end of the trip that it was due to them just putting in a new heater or something. We were there for 5 days. Never once did anyone contact me regarding the status update on what was wrong with the pool. I had to nag and ask them. They seem annoyed of me. I was quite disappointed.
