Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
He have stayed here at Carolina bay for 8 years on our annual summer vacation at Carolina Beach. This year was not as smooth as we are accustom to with latitude 32 realty. communication and misinformation verging on out right lies, left a lot to be desired. One of the reasons we chose this property everu year was the smooth process from reservation process, communication, and all the property offers(nice rooms, kitchen,living area,pool, garage storage underneath and boat dock. once arriving your representative had no idea what was going on. I called the day before to ensure the boat dock was clear. I also called the day of arrival as well to find out about picking up keys, the remote for the boat ect. your representative gave me a code to get our check in packet. I asked about the remote for the dock, he said he didnt know about that checked with someone else and said it was in the drawer in the unit, also the key to the garage to store my bike, he said was not available also.(this would have been good information to know also since i was told it would be upon making my reservation. The manager called me later upon check after i had called again when none of the above was present in the unit. She told me that Ron would bring the remote over and put it on top of the freezer in the garage and the garage was unlocked and had been for 2 weeks. Of course when i checked it was locked and no way to get inside. I called back again and couldnt get anyone as your office was closed then, so i left a message. your representative called monday morning two hrs after I had woke up from VERY LOAD banging on the roof and told me there would be some construction going on. They were there all week working with a poor process but thats another topic they were there the entire week banging away cluttering the decks just to name a few discomforts. Your employee had no knowledge of where the remote was and was oblivious to my questions from the messages I ad left. said sh