First, due to poor security we were robbed. We rented 2 - 3 bedroom apartments on same floor each with terraces. These apts are NOT secure. The lack of a real deadbolt , with locks that go into top and bottom of the doorframe on those terrace doors, makes those doors accessible to a thief will a couple good pushes. The fact that our had NONE AT ALL made us more susceptible. We were robbed of our safe which held passports, all our cash, jewelry plus a laptop and phone. Because the front has a sign advertises Short Stay Rentals , thieves know its an Airbnb or VRBO. When we called them for help they would not send someone that night or refund our money. They offered us 1 apt on another floor but we needed to be together due to a baby in our group. Any other 2 units set up were rented
We arrived during the protests. I specifically asked if demonstrations where near us as we had a baby. I was assured there was no trouble in our area of the city. I realize they cant control protests yet the second night, AFTER the robbery, 2 of our kids were in the corner bar when people and police in riot gear firing rubber bullets poured down our street. The kids were locked into the bar behind the gates. Later that night people lit 2 or 3 huge fires in the street 3 doors down. There was a helicopter flying all night over our block. I feel like they were protecting their rental more than us.
The unit itself was far from luxury. The 401 unit had ants and ours had fleas or something at least in the small bedroom . The couch was falling apart and we couldn't close our bathroom door. It needs a repainting.
We didn't dare leave the back doors open unless we were in room after the robbery so it was hot and stuffy with no fans or AC.
I'm not sure they ever wash the floors. Our feet were black after walking barefoot so we had to clean them before getting into bed
The kitchen supply it wasn't fully stocked to really prep, cook plus store food to cook for large groups The saucepan teflon was not usable due to it being burned and scraped off. The coffeemaker was off market
2 stars as it is a nice layout with bedrooms in back. The location, beyond the riots, was great. And yes you can store luggage at the office. But its a pain to go to office and store bags( we had 9) then go back and get them and keys . They charge you to meet at the location.
Our family is in real estate and own several units. No way is this a 5 star super rental