OWNER DISCOUNT! 2 BEDROOMS PLUS BONUS BUNKBED ROOM: SLEEPS 6
Check-in: 3:00 PM
Check-out: 11:00 AM
Minimum age of primary renter:25
Max guests:7 (sleeps up to 7 adults)
100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
Super bad experience during the check in due to the property owner responsability
First of all I have to say I love the palomas resort! All the problems were with the condo owner.
We drive more than 9 hours to Puerto Peñasco, 4 adults and 3 kids. Finally when we arrive we did just in time to make the check in (3 PM) according to the VRBO info, for our surprise the check in in the hotel is at 4 PM - first thing!
Then, during the check in, the resort tried to make me an "impact fee": for the resort bracelets, then after clarify that we rent the condo the impact fee was cancelled, the property owner did register our visit as a "guest" and not as "rental", as a guest you need to pay the impact fee + you do not have cleaning service, as a guest the property owner does not need to pay a fee charged by the resort, after this the resort had to re-configurate our check in information to cancel the impact fee and to have cleaning service - this was the second thing.
We were ready to finish the check in, when they ask for the number of persons, I said seven - as I stated during my VRBO reservation, they told me that we must pay for the 7th person, because the max allowed in that condo was 6 persons, I explained them in VRBO the property allowed a maximum of 7 persons, if an extra charge would be necessary for the 7th person VRBO will charge it automatically, I know this because I quote in other condos where I see the extra charge of the 7th person.
I tried to make contact with the property owner via VRBO messages and I called her twice with no success, it is time that she does not have the attention to return my call or text me back.
I really do not recommend the rental with this owner, very bad experience, extra fees and unknown charges.
Great Vacation Destination
This was our first time at this condo and will definitely return! The condo was well stocked and comfortable furnishings. Beautiful rooms and huge balcony with breathtaking ocean views. The owner Jill was prompt in responding to all my questions and provided valuable information. The property was clean and with many amenities. They had activities for adults and kids and everyone had fun. The staff was polite and very friendly. I would highly recommend this condo!
Thank you for your wonderful review. Looking forward to you coming again.
our stay was excellent, everything clean, the kitchen has everything you need, a great view, Jill super friendly and excellent communication with her, thank you Jill!
Thank you for your lovely review.
I hope you'll visit us again soon.
Beautiful resort! Beautiful view!
Great space to accommodate our family of 6. The owner was extremely helpful confirming the reservation and the number of guests to ensure a smooth check-in process. The beds were very comfortable. We'd love to visit again!
Perfect in paradise
Thank you so much for sharing your gorgeous home with us. The pictures online do not do it justice. We had the best family vacation and can’t wait to come back.
Thank you so much for your kind review. For some reason I cant get that deep burgundy to show on pics.
I am so happy you enjoyed yourselves and we would love to have you anytime.
As always happy travels....
Jill and Pete Romano
Great host and condo for two families!
Jill was an incredibly helpful and responsive host. The kitchen was well-stocked. The beds were comfortable. The patio was very nice. We had a wonderful time.