SPECTACULAR OCEAN VIEW LUXURY CONDO; 2 BR PLUS BONUS BUNK BED ROOM.

First of all I have to say I love the palomas resort! All the problems were with the condo owner.

We drive more than 9 hours to Puerto Peñasco, 4 adults and 3 kids. Finally when we arrive we did just in time to make the check in (3 PM) according to the VRBO info, for our surprise the check in in the hotel is at 4 PM - first thing!

Then, during the check in, the resort tried to make me an "impact fee": for the resort bracelets, then after clarify that we rent the condo the impact fee was cancelled, the property owner did register our visit as a "guest" and not as "rental", as a guest you need to pay the impact fee + you do not have cleaning service, as a guest the property owner does not need to pay a fee charged by the resort, after this the resort had to re-configurate our check in information to cancel the impact fee and to have cleaning service - this was the second thing.

We were ready to finish the check in, when they ask for the number of persons, I said seven - as I stated during my VRBO reservation, they told me that we must pay for the 7th person, because the max allowed in that condo was 6 persons, I explained them in VRBO the property allowed a maximum of 7 persons, if an extra charge would be necessary for the 7th person VRBO will charge it automatically, I know this because I quote in other condos where I see the extra charge of the 7th person.

I tried to make contact with the property owner via VRBO messages and I called her twice with no success, it is time that she does not have the attention to return my call or text me back.

I really do not recommend the rental with this owner, very bad experience, extra fees and unknown charges.