Stylish 2BR Shepherd’s Bush, Walk to Westfield

Thank you so much for a lovely review. It was a pleasure to host you. Please feel free to book any time. Best regards, Tamara

Thank you so much for a lovely review. It was a pleasure to host you and would be happy to host you again.

Dear Li-Kai, It was a pleasure to host you. Thank you for your understanding with the dishwasher. It is just 1 year old, but previous guests have damaged the dishwasher and despite best efforts, I had to wait for an engineer to fit a new spare part. Hugely appreciate your 5* review regardless and would be very pleased to host you again. Kind regards, Tamara

Hi Steven, Everything about guest ID verification, which we do out of simple protection from scams, is published on the listing. You received crystal clear and concise instructions the day you booked. You would have saved yourself a lot of that anxiety if you were more organised. VRBO lists private homes, not hotels with 24/7 concierge, so you need to prepare a bit before your trip. You chose to leave completing forms to the very last minute so please do not blame the host that we did not receive it in time. I am and I was contactable, albeit not at 3am in the morning. As any human being I need approx. 8hrs sleep. In your ignorance you were trying to contact me in the middle of the night, presumably thinking I was a call centre in Mumbai! Do your research. UK is not in the same time zone as US. Your review is also quite racist. The neighbourhood is not uniquely arabic. There are people of all ethnicities living and working here. Plenty of English folk living here too and houses here for for upwards of £1.5mln and it is also a home to TV studios, Soho House, Westfield and Hoxton Hotel, which you forget to mention. You are referring to literally 1 part of Uxbridge Rd which happens to be full of fresh fruit & veg shops and few Lebanese & Syrian restaurants, which by the way are great, inexpensive and offer fantastic authentic food. The extra charge for linen is advertised very well in the listing. Your very modest nightly price covers people sleeping in bedrooms. If you choose to sleep separately on a sofabed, yes, we need to cover that cost, as the rental price does not. Next time instead of blaming a host for your own disorganisation, get organised. Thanks

Dear Elisabeth, Why oh Why did you book a 1st floor flat with stairs inside to the bedroom - details of which are painfully obvious from flat pictures and description, if you have mobility issues? Why did you book the flat if the price did not suit you? Why was it a surprise? You put number of guests and the price adjusts accordingly before you book. You insinuate that you were hit with hidden charges, which is spreading false information about our flat. I am also not sure what you mean by rough start? I have been incredibly patient and polite from start to finish and this booking was nothing if not challenging. From booking to arrival you have inundated me with queries about details, which were all already in the listing. I nevertheless patiently responded to them all. VRBO had to chase you 5 times for payment. Then I had to re-send 3x a simple guest verification form. You kept giving me wrong arrival times changing them again and again, so it was really difficult to schedule cleaner and laundry. Then you spread falsehoods that my sofa is so small 2 people can't fit on it. The sofa is 2.4m long and 100cm deep. That is a 3.5 seater. Again, why did you book my flat if nothing suited you? Our little kitchen is equipped with a full set of pots and pans, 3 sizes of plates, utensils and everything you need to cook a meal. If you want a flat with a massive kitchen equipped like Gordon Ramsay's kitchen, then book a larger flat. There is only that much we can fit in a galley kitchen which is on the pictures. Please every host a favour and next time you wish to book any flat, do read the listing and look at all pictures before you book, so you don't leave unfair reviews like that and spread falsehoods about listing and the host. Thank you

Dear Mattheu, Thank you for a lovely review. By the way, I have now updated the code in the PDF. With you I had no choice but to send the updated code in the message, as previous guests left the keysafe wide open so we had to secure it last minute and there wasn't enough time to update and re-publish PDF. It was nice to host you and we will be pleased if you decide to stay with us again at any of our properties. Thank you. Kind regards, Tamara

Thank you so much. It was a pleasure to host you.

Thank you so much for a lovely review. It was very nice to meet you both and you are welcome back any time. Perfect guests:). All the best. Tamara

Thank you so much for a lovely review. It was a pleasure hosting you. You are welcome to stay any time. Hope you had a good trip back home. Best. Tamara