素晴らしいラグジュアリーモダンヴィラ、大きなプライベートプール、エアコン、無線LAN、そしてカントリービュー。

Sorry to hear that you were not totally happy with your stay. We always try to accomodate early arrivals/late checkouts but on this occasion it was not physically possible due to the checkout time of the previous guests. We did correspond with you very clearly before your arrival by email that the villa would not be ready for your arrival until 4pm as the cleaner/maintence team would need this time to prepare it to the high standard that we require. Also, that it was fine for you to leave your luggage early and use an already cleaned bathroom to change. You asked if you could hang out around the pool/patio area but we explained that the cleaner/gardeners/pool maintenance would be preparing things so it would not be possible. You called me on the morning of your arrival by telephone requesting that the cleaner was to leave and that you didn't mind moving into a dirty villa. We simply could not do this. You expressed that you was unhappy with the cleaner because she would not tell you where to go for lunch, connect you to the internet and also that she would not call you an Uber. As soon as you called the villa manager, she gave you advice for all of this. The neighbour does have a dog but it definitely does not bark excessively. We do not advertise the villas as being in walking distance to large shops, bars, restaurants etc. (there is a small conveniece shop/cafe a 5 minute walk).