Andy's Hideaway at Bahama Bay | Sage Vacations

Dear Shonna, What a joy to read your feedback! We're so glad you appreciated our fantastic location, beautiful grounds, and the modern kitchen at Bahama Bay. It's wonderful to hear your family enjoyed the Toy Story room! Thank you especially for bringing the bedding to our attention. Guest comfort is incredibly important to us, and based on your valuable feedback, we've already refreshed and upgraded the bedding to ensure a more comfortable experience for all future guests. We hope you'll choose to stay with us again soon. We're always striving to make each stay better than the last!

Dear Pravin, Thank you so much for your thoughtful 4-star review of Bahama Bay! We're delighted to hear you found it a cozy place with most amenities, and that our new washer and dryer were helpful. It's wonderful that you appreciated our location for well-planned tourists and would even consider staying again! We truly value your feedback regarding the location being a bit away from the hustle and bustle, and the need for essentials. We strive to provide all details upfront, and we'll certainly review our listing information to ensure guests have the clearest possible understanding of local amenities and travel times. We are, however, genuinely concerned to hear about the hairs on the pillows. Please accept our sincerest apologies for this oversight. We've immediately addressed this with our cleaning team to reinforce our rigorous protocols and ensure such an issue never happens again. Cleanliness is paramount, and we take this feedback very seriously. We hope these continuous improvements will encourage you to choose Bahama Bay again for your next visit!

Dear Irma, I'm truly sorry to see your 2-star rating and the concern about the property being misrepresented. This is certainly not the experience we want for our guests, and we take your feedback very seriously. During your stay, we understood you experienced a plumbing issue, which we addressed and resolved for you on the very same day you reported it. We also quickly clarified and immediately released a security deposit charge that you inquired about, as guest peace of mind is paramount to us. Given our prompt resolution of these matters during your visit, we are genuinely surprised by the 'misrepresented property' comment. We strive for 100% accuracy in our listing details, photos, and descriptions. We truly wish you had reached out to us with any other unaddressed concerns during your extended stay so we could have immediately clarified or resolved them for you. We are committed to learning from all feedback to ensure our listing truly reflects Bahama Bay and that future guests have an exceptional stay.

Thank you for taking the time to leave a review. We're sorry to see that your stay did not meet your expectations. Because no additional feedback was provided, we're unable to understand what may have gone wrong or how we could have improved your experience. We genuinely value guest feedback and always encourage guests to reach out during their stay so we have the opportunity to address any concerns in real time. We remain committed to providing a clean, comfortable, and enjoyable experience for every guest, and we'll continue working hard to uphold those standards. We appreciate your stay and wish you all the best in your future travels.