Canceled bookings will not receive a refund
Aspens 2BR/ bath
Our unit at the Aspens was just as expected, if not better. The building and unit are in good shape and the location is amazing (ski in/out, but also only about a 100 yard walk down the ski slope to Upper Village, or a free shuttle ride to Whistler Village). Unit looks over the large pool/ hot tub area with the ski run in the distance. The ski valet service is fantastic. Check-in was a breeze.
Said he was "property manager" and was not..
Treat this property and it's "manager" very cautiously.... The listing showed it available for 5 days, but the "manager" said only 4. I proceeded to rent his unit for an advertised special of $150/nt. The first invoice was for the regular rate. He said he made a mistake. He sent the corrected invoice which included cleaning fee $100 and a damage deposit of $300. The charge was processed and I didn't get any update on particulars of gaining access when I arrived in 5 days. Made request and told pickup at Whisky Jacks property management. Contacted them, but they didn't have our name. Called the manager while in route and this was corrected. Called property manager again to make late entry plans. Picked up keys, and parking pass card along with orientation information. Told we needed to contact Whisky's in the morning. I went skiing in the morning, my wife got locked out of her unit as they changed the code on the door. Explanation was we were told to go to the office and they responded with the lock change as punishment? What gives? After quitting skiing early to deal with this fiasco we went to the office and learned that they managed this unit and it's a time share. They had us register as time share guests and needed a credit card as security for any damage to the unit or inventory. I obliged, but then knew the "manager" was not entitled to a damage deposit additionally. At this visit we learned about the unit being a timeshare and the "manager" was renting a portion of his unused time. This listing says nothing about being a timeshare, so the whole assumption of rules and regs was unclear and confusing. I hadn't received my refund notice after 3 days, so sent reminder to Phan and he then took care of the refund. The unit was adequate though it had nothing in the refrigerator ie condiments, butter, oil or anything else. The location is excellent for skiers located just above the Blackcomb base.
I am sorry that your wife got locked out of the condo. I verified with the management office and they were not able to confirm.
GREAT condo, PERFECT location, encountered logistics challenges
Once we got into the condo, it was perfect - clean, modern, well-equipped kitchen, and comfortable. It was also very conveniently located on the edge of the slopes of Blackcomb, and just required walking outside and then a quick ski down to the Wizard Express lift to get out on the slopes. Without check-in logistics challenges, I would be rating it 5 stars.
Our check-in instructions were to check in anytime after 4pm, so we were unaware that there were special procedures for late check-ins. We arrived around 11:30pm and the office was closed, so we had to call the night security guy to come give us our keys. That would have been fine, but there was no record of our check-in under any of our names (the guy read each name that he had down for late check in just to be sure). I tried calling the owner several times, but didn't get an answer. The security guy didn't have access to the computer system, so he couldn't really help us. He put me in contact with the manager, who was in Squamish and also could not log into the system remotely. They ended up giving us a key to another condo so that we would have somewhere to go for the night, and told us we would have to come back to the office in the morning to get checked into our actual condo. When we arrived at the back-up condo, it had not been cleaned since the prior guests left, there were no extra clean linens, and it only slept 4 people (we had 6). I called the manager back and let him know this was unacceptable. He said there were no other options, but he would think about it and call me back. He called back and suddenly had the code for the correct condo that we had booked. PHEW! We arrived at the other condo after 1am, exhausted and frustrated, but happy to have gotten it sorted out. We missed out on a morning of skiing because by the time we got settled and to sleep, it was 2:30am and we needed extra sleep in the morning. The owner got in touch in the morning and had bad info regarding the root cause - he said that I gave them the wrong name for check-in. I did receive an apology, but no offers to make good.
All that said, the condo was great, and I would stay here again if I made plans to get in when the check in office is still open. The owner could have provided better check-in instructions that included late check-in info, the owner could have better communicated with the mgmt office to ensure we could check-in late, and the mgmt office could have a system for solving issues after hours.