4/10 Poor
Bruce M.
6 October 2023
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Great Location, But There Were Issues
I strive to give 5-star reviews, or 4 at worst; so this one is unique in my two decades as a satisfied VRBO guest. On the plus side, the Marais is a vibrant, walkable, well-located neighborhood, and this property is right in the center.
On the minus side, the property description did not mention that the unit is three flights up a treacherous stairway. We made it, with our long-trip luggage, but some might find it too hard. Second, the sleeping arrangements left much to be desired. There's a loft suitable only for young children, leaving us on a lumpy couch-bed in the main room. The description also mentioned a full and half bath, and a spa whirlpool. But there was only a single bath with shower.
Maintenance was an issue. The unit was covered in white plaster dust, including on the couch-bed and in the dish cupboards. There was no toilet paper when we arrived. The window shade was broken.
The worst part was the absence of hot water beyond a trickle. We brought this to the attention of the management company right away. But they were unsuccessful in correcting the problem during our stay, and we finally gave up and checked out a day early in order to take showers, etc.
Management was ineffectual, uncommunicative, and has made no offer of compensation. We realize now that we should have notified VRBO customer support upon arrival for help finding an alternative property. Lesson learned!
Bruce M.
Stayed 5 nights in Sep 2023