Modern Townhome with stone fireplace, mountain views, deck & ski in/out

Bryson, thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff to work on improving the home for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!

We are glad you enjoyed your stay, Katie! We appreciate you taking the time to leave a review. The coffee pot has been replaced and the couch, though soft, is new and in good condition. We hope to host you again very soon!

Thank you for your review. We sincerely apologize for the inconvenience regarding the beds as well as the misinformation about the home. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

Hi, Nikolas. Thank you for sharing these concerns with us. We sincerely apologize for the challenges you encountered during your stay, including those related to cleanliness, maintenance, and the hot tub. We take your feedback seriously and will be forwarding these details to our local team for prompt attention. Please note that the hot tub is not listed as an amenity for this home. We encourage our guests to report any issues while on-site so we can address them as quickly as possible. Your comfort and satisfaction are very important to us, and we appreciate your understanding as we strive to improve. We hope to have the opportunity to welcome you back in the future with an improved experience.

Hi, Brooke! Thank you so much for staying with us and sharing your review. This home has brand new couches, and the dishwasher has been repaired. This home is not listed as having air conditioning since it does not have that amenity as it is rarely warm enough to warrant it. We hope to see you again!

Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the location, strong Wi-Fi, and the comfort of the master bed—those are all things we’re proud to offer. That said, we’re sorry to hear several aspects of your stay didn’t meet expectations. We’ve noted your concerns and are actively working to address them. A technician visit for the dishwasher has already been scheduled, though we do want to mention that due to the area’s service limitations, there’s typically a 7–14 day lead time for visits to Girdwood. The hot tub's long-term closure is part of the listing details, but we’ll review how clearly that information is presented to ensure there’s no confusion moving forward. The report of odor and condition in the master shower is unexpected and will be reviewed closely with our housekeeping team to determine whether any deeper cleaning or maintenance is needed. Regarding temperature, the thermostat is kept locked to maintain consistency, and since homes in Alaska typically don't have air conditioning, we recommend window ventilation for comfort. We’re also addressing the delay in cleaning and any odors noted in the linens and furniture with our housekeeping and maintenance teams to ensure a fresher and more timely experience for future guests. Lastly, we've confirmed the keypad lock is functioning properly, and we’ll look into what may have caused the issue during your arrival. We appreciate your honest feedback—it helps us make the nece

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Hello, Bo! Thank you for taking the time to leave a review. The local management team is going to talk to the owner in regards to upgrading the couch. They are also working with them to make sure we have a back-up code to prevent any future issues with the alarm. We apologize there is only one plow truck in the entire town to handle the roads. We apologize again for the delay in responding as we are currently handling a higher than normal guest communication. We hope you do give us another chance to impress you in the future.

We are glad you enjoyed your stay, Katie! We appreciate you taking the time to leave a review. The coffee pot has been replaced and the couch, though soft, is new and in good condition. We hope to host you again very soon!

Jeremy, we are pleased to hear that you had such an enjoyable stay! We appreciate the suggestions regarding the cleaning supplies and thank you for tightening the barstools. We have passed your feedback to local staff to review, and look forward to hosting your next visit!

We apologize for the maintenance issues you encountered during your visit and wish you had called for assistance. Our instructions sent out to guests via email do explicitly state to use the lockbox and not the key pad. The ice maker was discovered to have been turned off. The bedding is in good condition, but we will be adding blankets for winter layering. We did find a small rip on a couch cushion that does not affect its usability and will be addressed as soon as possible. The owners do ask that certain windows not be opened. Thank you!