Overall, we had a great vacation and really enjoyed the place itself. The location was perfect, the place felt very clean, the pool is basically in your backyard. It was very tastefully decorated, the bed was very comfortable, the A/C worked great. One note - The TV in the master was fine (some reviews said you couldn't pull it out off the wall, which is perpendicular to the bed, but it is on a swivel arm now). Honestly if we didn't have one big thing go wrong, the place would've been absolutely perfect, 5 stars. Nothing negative to say about it. The main reason for the lower stars is that the washing machine was broken upon check in. We did not get notice of this until the day after we checked in. Sandpiper Vacation provided timely communication after the initial message about it being broken. They offered to reimburse us for wash n fold (after they offered the name of a service and I asked to be reimbursed), but I decided I did not want to send off items that we might need. My main complaint about the communication is that we were originally told they would come to service the machine on Monday, then it moved to Tuesday, then they never came/didn't fix it (not sure) on Tuesday, then we left on Wednesday and the machine was still broken. I had to ask for a refund for the inconvenience, it was never offered until I asked. If the machine is fixed, and everything is working properly, I would stay here again.