Luxury Villa Near the Water w/Private Pool

Thank you Katy and glad to hear you and your family had a great time. Safe travels and hope to see you again soon. We are at your service.

Dionne, thank you for staying at Mason Villa and we hope to see you again soon.

You shut off the water supply to the pool pump, and the pump was running dry which resulted in replacing it. The toilet was clogged since you used excessive toilet paper and wipes and flushed it several times, according to the plumber. This resulted in flooding the bathroom. The AC unit was not cooling up to your standards while it was in the 50s with a cold front. The property has 2 brand new 5 ton AC units, but they can’t turn 8,000 sqft Villa into a fridge. The property looks exact and is identical to the pictures. You stayed 4 nights, 3 guests, 4 large bedroom suites, 6 bathrooms, yet all these problems surfaced during your last night. You demanded compensation immediately after your check out. Your request was denied, so you left this review. We did not charge you for any of the damages. Using reviews as extortion for “compensation” is just downright wrong.

You have insisted on having early check in time. The property management advised you of the cleaning crew being there, but you insisted on early check in time anyway. Within 15 minutes of your checking in, you sent us a picture of a Coke can under one of the many beds. We apologized and assumed the cleaning crew overlooked that container under one of the beds as they were rushing. That does not mean the 8,000 sqft villa was not cleaned, or the linens and towels have not been replaced, or the kitchen not detailed, or the 6 bathrooms not cleaned. Regarding the uneven pavers on the pool deck. That is mentioned on VRBO site, and it is due to the large oak tree roots surrounding the area. Some, meaning a very few pavers of the entire pool 2,000 sqft deck, are uneven. We have advised you to be cautious. Regarding the damage you have caused to the pool furniture, this is the very first time we’re hearing about someone falling. The raised portion tiled area in front of the fireplace which is the width of the fireplace X 2 feet away from the fireplace is a fire code and a building department requirement when the house was built many decades ago. You are the very first guest who has ever complained about this very small and narrow area immediately in front of the fireplace. The property has been under contract for pest and termite control with Terminix and for the past 25 years. Congratulations to your daughter’s graduations from medical school.