I have never written a review about a VRBO stay before, but this experience was worth the effort. First, the online pictures of the property were deceiving and either AI generated or taken a very long time ago, especially of the outside. Upon arrival, we knew immediately that parking was going to be a problem. There is room for one vehicle and our SUV stuck out into the road. Once entering the property, we noticed how small the rooms were on the first floor. There was barely room for a suitcase to be opened, much less a pack n play for our grandson. Walking up the stairs, there was a noticeable difference in temp. The thermostat upstairs read 89 degrees and was set on 69. My husband, who is an engineer btw, troubleshooted the unit and the fan was not coming on. After an hour and a half of calling and texting the host with no response, we had to do the best thing for our family and rent another VRBO. At that point, the host called me, told me the AC had been broken 3 days prior, but should be "fixed". She said to wait another 45 minutes and the tech could come out. I said no and I want a full refund for the lack of response from them. Skip to Monday, I received a payment request from them for the AC tech's bill. What??? We began the process through VRBO of requesting a full refund for the inconvenience and lack of availability from the host. They refused and said the AC was "ironically" working when the tech got there. Without evidence, we could not fight it.