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Upscale Townhome - 3 levels of privacy, luxury, and comfort!

Galerie de photos de l’hébergement Upscale Townhome - 3 levels of privacy, luxury, and comfort!

Un salon spacieux doté d’une grande porte-fenêtre coulissante donnant sur un balcon, d’un ensemble de canapés beige, d’une table basse et de deux lampes fixées au mur.
Une chambre à coucher comprenant un lit, deux tables de chevet, une commode, une porte donnant sur l’extérieur et une œuvre d’art accrochée au mur.
Une cuisine moderne avec des meubles en bois, des appareils en acier inoxydable et un coin repas comprenant des chaises et une table.
Un coin repas avec une table en verre, des chaises de couleur beige et une plante en pot.
Un espace piscine doté de chaises longues et de parasols, entouré de bâtiments et de palmiers.

Avis

8,2 sur 10 – 
Très bien

Points forts

  • Grands espaces
    Profitez d’un aménagement spacieux qui offre à chacun plus d’espace pour se détendre.
  • Emplacement central
    Grâce à l’emplacement pratique, vous n’êtes jamais loin de l’endroit où vous devez vous rendre.
  • Découvrez des points d’intérêt à proximité
    Non loin : Universal Epic Universe
3 chambres3 salles de bain ou plus10 personnes

Commodités populaires

  • Piscine
  • Baignoire à remous sur place
  • Stationnement sur place disponible
  • Cuisine
  • Laveuse
  • Climatisation

Explorez la région

Afficher sur la carte
Orlando, FL
  • Place, Orange County Convention Center North
    ‪12 min à pied‬
  • Place, Universal Epic Universe
    ‪14 min à pied‬
  • Place, Centre des Congrès Orange County
    ‪4 min en voiture‬
  • Airport, Orlando, Floride (MCO-Aéroport international d'Orlando)
    ‪17 min en voiture‬

Chambres et lits

3 chambres (10 personnes)

Chambre 1

1 grand lit

Chambre 2

1 canapé-lit (double)

Chambre 3

2 lits doubles

Chambre 4

1 très grand lit

3 salles de bain, 1 salle avec toilette et lavabo

Salle de bain 1

Salle de bain 2

Salle de bain 3

Salle de bain 4

Espaces supplémentaires

Cuisine
Balcon
Aire de jeux extérieure

À propos de cet hébergement

Lotissement haut de gamme avec trois niveaux de la vie privée, le luxe et le confort!

Avec la lumière, un décor neutre et un air de luxe moderne, ce trois étages townhome a tout ce que vous voulez à partir d'une location de vacances.

Divertir les invités dans la belle salle à manger, ou apprécier un repas en famille dans la salle à recoin de la cuisine gastronomique entièrement approvisionné. Détendez-vous avec votre livre préféré ou écoutez vos émissions de télévision dans le salon spacieux, doté d'un mobilier somptueux. Le salon dispose d'une console Xbox One pour divertir les plus jeunes.

Avec trois salles de bain et demi, tout le monde a de la place pour obtenir tranquillement prêts sans attendre en ligne pour une douche. La suite principale dispose d'un lit king size, une deuxième chambre abrite un lit queen, et la troisième chambre a deux lits doubles. Le salon dispose également d'un canapé-lit.

Cette maison de ville accueille facilement dix personnes, et chaque chambre a sa propre télévision à écran plat.

Vista Cay Resort est juste à côté de l'Orange County Convention Center, et à moins de 15 minutes de tous les grands parcs à thème, y compris SeaWorld, Universal Studios et Walt Disney World.

Ajoutez des dates pour connaître les prix

Hébergements similaires

Règles de l’hébergement

Arrivée après 16 h 00
Âge minimum pour la location : 21 ans
Départ avant 11 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux de compagnie

Animaux de compagnie non autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Renseignements importants

À savoir

Nº de l’hébergement : 738546vb
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend le dispositif de sécurité suivant : un extincteur

À propos du quartier

Orlando

Cette maison de vacances vous donne rendez-vous à Orlando, plus précisément en bord de lac. Les célèbres Arnold Palmer's Bay Hill Golf Club et Mystic Dunes Golf Club valent le détour si un minimum d'action est à l'ordre du jour. Parmi les attractions phares, les non moins emblématiques Centre des Congrès Orange County et Aquatica (parc aquatique) attendent aussi votre visite. Vous voyagez avec des enfants ? Ne manquez pas l'agréable The Orlando Eye. Découvrez également l'illustre ESPN Wide World of Sports Complex.
Carte
Orlando, FL

À proximité

  • Orange County Convention Center North - 12 min à pied - 1.0 km
  • Universal Epic Universe - 14 min à pied - 1.2 km
  • Centre des Congrès Orange County - 4 min en voiture - 2.0 km
  • Pointe Orlando (centre commercial) - 5 min en voiture - 2.4 km
  • Golf de Shingle Creek - 5 min en voiture - 2.7 km

Transport

  • Station Sand Lake Road - 13 min en voiture
  • Gare d'Orlando - 15 min en voiture
  • Aéroport international d'Orlando (MCO) - 16 min en voiture

Restaurants

  • ‪Cafe L'Air de la Sirene - ‬4 min en voiture
  • ‪Pizza Moon - ‬5 min en voiture
  • ‪Topgolf - ‬3 min en voiture
  • ‪The Burning Blade Tavern - ‬5 min en voiture
  • ‪Toadstool Café - ‬5 min en voiture

Foire aux questions

Upscale Townhome - 3 levels of privacy, luxury, and comfort! possède-t-il une piscine?

Oui, cet établissement propose une piscine.

Upscale Townhome - 3 levels of privacy, luxury, and comfort! accepte-t-il les animaux de compagnie?

Non, l’établissement n’accepte pas les animaux de compagnie.

Combien coûte le stationnement à Upscale Townhome - 3 levels of privacy, luxury, and comfort!?

L’hébergement dispose d’un stationnement sur place.

À quelle heure est-il possible d'arriver à Upscale Townhome - 3 levels of privacy, luxury, and comfort!?

L’arrivée est possible à partir de 16 h.

À quelle heure doit s'effectuer le départ à Upscale Townhome - 3 levels of privacy, luxury, and comfort!?

Le départ est à 11 h.

Où se situe Upscale Townhome - 3 levels of privacy, luxury, and comfort!?

Orlando - propriété de vacances de type familial se trouve au bord d’un lac, à moins de 2 km des sites suivants : Shingle Creek Conference Centre, Golf de Shingle Creek et Orange County Convention Center North. Centre des Congrès Orange County et Aquatica (parc aquatique) se trouvent également à moins de 3 km.

Avis

8,2

Très bien

Les avis sont présentés en ordre chronologique, soumis à un processus de modération et vérifiés, à moins d’indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 31 avis sur 62.
Note de 8 – Bien, d’après 13 avis sur 62.
Note de 6 – Acceptable, d’après 10 avis sur 62.
Note de 4 – Médiocre, d’après 5 avis sur 62.
Note de 2 – Terrible, d’après 3 avis sur 62.

7,6/10

Propreté

9,6/10

Arrivée

8,6/10

Communication

9,6/10

Emplacement

8,2/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 – Excellent

Jennifer H.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
The location is fantastic for a trip to Universal. Check in and check out were a breeze.
Séjour de 5 nuits en mars 2026
VrboOwner a répondu le 30 mars 2026
Thank you so much!
Avis vérifié

8/10 – Bien

WENDY M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
nice full kitchen
Séjour de 4 nuits en avril 2026
VrboOwner a répondu le 7 avr. 2026
Thank you so much!
Avis vérifié

10/10 – Excellent

Jack A.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
The property worked great for our group. Pool area was very nice - kids loved it and hot tub was great. We had two issues that were handled very promptly by management. Convenient location to the parks, as well as to a grocery and liquor store. Be prepared to take stairs as this is a 3 level unit, but we are all able-bodied, so this was not an issue for us. Overall, highly recommend.
Séjour de 7 nuits en avril 2026
VrboOwner a répondu le 18 avr. 2026
Thank you for your kind feedback. We’re glad to hear the property worked well for your group and that you enjoyed the pool area and hot tub—especially the kids! It’s also great to know the location was convenient for both the parks and nearby stores. We appreciate your understanding regarding the stairs, and we’re pleased our team was able to promptly assist with the issues you encountered. Thank you again for your recommendation—we’d be happy to host you again in the future!
Avis vérifié

10/10 – Excellent

Cheryl S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
This townhome was beautiful. Clean, roomy and convenient to the convention center where my twins had a qualifier for volleyball this weekend. Tysm
Séjour de 3 nuits en février 2026
VrboOwner a répondu le 2 mars 2026
Thank you so much for your kind words! We’re thrilled to hear that you found the townhome beautiful, clean, and spacious, and that the location was convenient for the volleyball qualifier. We hope your twins had an amazing tournament weekend! It was truly a pleasure hosting you, and we’d love to welcome you back anytime. 😊
Avis vérifié

10/10 – Excellent

Barbara C.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Great property close to Epic World. Great property!
Séjour de 2 nuits en septembre 2025
VrboOwner a répondu le 16 sept. 2025
Thank you so much!
Avis vérifié

6/10 – Acceptable

Elizabeth B.

Points forts : Arrivée, communication et emplacement.
Points faibles : Propreté
When you walked in to the condo, you could smell old cigarette smoke. The baseboards were not clean. As we enter the kitchen it looked nice and was all set for a family dinner. However, a closer look the place settings were all mismatched. After inspecting the place a little bit more, the dirty dishes that the table was set with were dirty and some had a lot of dust and dead bugs on them. After clearing the tables, the tables had dried food and smudge as a food on top and bottom of the glass tops. There was some weird hair found on the kitchen counter near the soap dish. I did reach out to the host. They volunteered to send someone to clean, but at that point, we didn’t feel comfortable with someone who had already cleaned it coming back after we complained so we did some cleaning ourselves. The location was great for where we were going over to the Orange County Convention Center. Would definitely stay at Vista again, but not in this condo.
Séjour de 6 nuits en juin 2026
VrboOwner a répondu le 9 juill. 2026
Thank you for taking the time to share your detailed feedback. I sincerely apologize that the cleanliness of the condo did not meet your expectations upon arrival. This is not the experience I want my guests to have, and I appreciate you bringing these concerns to my attention. I’m sorry for the issues you encountered with the odor, dishes, tables, and overall cleanliness. While I did offer to have someone come by to address the concerns during your stay, I understand your hesitation and appreciate the effort you made to handle things yourselves. I will be reviewing these points with the cleaning team to ensure our standards are consistently met and that additional attention is given to these areas moving forward. I’m glad to hear that the location worked well for your visit to the Orange County Convention Center and that you enjoyed the convenience of the area. Thank you again for your honest feedback, as it helps us improve the guest experience. I hope to have the opportunity to provide you with a much better stay in the future.
Avis vérifié

10/10 – Excellent

Lisa M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

clean, comfortable, convenient

Super convenient to convention center and dining. Easy check in/ check out process.
Séjour de 4 nuits en juin 2025
VrboOwner a répondu le 1 juill. 2025
Thank you so much! We hope to see you again!
Avis vérifié

10/10 – Excellent

Danielle C.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great place to stay!!

Clean, close by to everything
Séjour de 7 nuits en juillet 2021
VrboOwner a répondu le 19 sept. 2021
Thank you for sharing your valuable feedback. I am glad that you had a great stay with us. We look forward to having you again here at Casiola
Avis vérifié

10/10 – Excellent

jonathan d.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Very nice and clean
Séjour de 3 nuits en octobre 2025
VrboOwner a répondu le 15 oct. 2025
Thank you! I’m glad you found the place nice and clean. It was a pleasure hosting you!
Avis vérifié

10/10 – Excellent

Rena R.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Home was lovey

Family really enjoyed they’re stay
Séjour de 4 nuits en décembre 2021
VrboOwner a répondu le 15 déc. 2021
We are glad that you enjoyed your stay with us. We hope to welcome you again soon.
Avis vérifié

10/10 – Excellent

Christina G.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Perfect location!

We stayed here for the AAU volleyball nationals, and it was the perfect location to walk to the convention center, to walk to the pool, and to walk to the Publix shopping center. Easy check in and check out process.
Séjour de 6 nuits en juin 2024
VrboOwner a répondu le 25 juin 2024
Thank you for sharing your experience! I'm glad to hear that the location was ideal for your stay during the AAU Volleyball Nationals. It's great that you found it convenient to walk to the convention center, pool, and Publix shopping center. I'm also pleased that the check-in and check-out process was easy for you. If you have any other feedback or need assistance in the future, feel free to reach out. We'd love to host you again!
Avis vérifié

10/10 – Excellent

Lynn R.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great stay near Universal!

The location was perfect. Having pool access was nice. The check in / check out process was super easy. We'll be looking at the same place when we're next in Orlando!
Séjour de 4 nuits en juin 2021
VrboOwner a répondu le 29 sept. 2021
Hello, we are pleased to hear you enjoyed your stay in one of our Casiola vacation homes. We appreciate your kindness and hope to see you again soon!
Avis vérifié

10/10 – Excellent

Sydney A.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Clean and exactly as advertised

The property was beautiful, spacious, and clean. It looked exactly like the pictures. Check in process was seamless. Would absolutely recommend and stay again!
Séjour de 2 nuits en novembre 2024
VrboOwner a répondu le 15 nov. 2024
Thank you so much for your wonderful review! I’m thrilled to hear that the property met your expectations and that the check-in process was smooth. It’s great to know that you found everything spacious, clean, and just as pictured. Your recommendation means a lot, and I’d be delighted to host you again in the future. Thanks again for choosing to stay with us!
Avis vérifié

10/10 – Excellent

Kaya B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Loved the location

This rental was in such a close proximity to a lot of hot spots in Orlando! Very nice home with plenty enough space. Definitely recommend!
Séjour de 3 nuits en avril 2021
VrboOwner a répondu le 3 août 2022
Thank you for choosing to stay with Casiola Vacation Homes. We appreciate you giving us a five star rating! We are happy to hear you had a wonderful time with us. We hope to host you again on your next visit to Orlando!
Avis vérifié

10/10 – Excellent

Jamie B.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great location

We came in town for the volleyball National’s. The place was fantastic with lots of room and very close to everything! We had minor issues with plumbing but fixed quickly without any issues.
Séjour de 4 nuits en juin 2023
VrboOwner a répondu le 21 mars 2024
We are glad that you enjoyed your stay with us. We hope to welcome you again soon.
Avis vérifié

10/10 – Excellent

Eric L.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Power-Gen 2023

Nice clean home equipped with all cutlery, small and large appliances. Great location
Séjour de 10 nuits en février 2023
VrboOwner a répondu le 22 mars 2024
We are glad that you enjoyed your stay with us. We hope to welcome you again soon.
Avis vérifié

10/10 – Excellent

Paul C.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

I think they did a great job. I was not there to find things wrong, but enjoy my trip and family.

Four stars
Séjour de 3 nuits en décembre 2020
VrboOwner a répondu le 3 août 2022
I'm glad to hear that you have had a wonderful stay in the home. Thank you for staying with us. We hope to host you again on your next visit to Orlando!
Avis vérifié

10/10 – Excellent

Angela F.

Points forts : Propreté, communication, emplacement et exactitude de l’annonce.
Points faibles : Arrivée

Beautiful condo

We loved our condo and definitely would stay there again! It was very confusing to get checked in, emails had been sent to my spam folder so I was unaware of certain things. Once they got figured out the process went smooth
Séjour de 5 nuits en novembre 2020
VrboOwner a répondu le 3 août 2022
I'm glad to hear that you have had a wonderful stay in the home. Thank you for staying with us. We hope to host you again on your next visit to Orlando!
Avis provenant d’un site partenaire

10/10 – Excellent

Carol W.

Great Time in Orlando

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our vacation stay was very nice. The home was well kept. It was very comfortable and spacious. I liked that every room had its own bathroom. I also liked being able to prepare our own meals in the spacious kitchen. We liked the location and the grounds where it was located as well.
Séjour de 9 nuits en juillet 2019
VrboOwner a répondu le 4 août 2022
Thank you for choosing to stay with Casiola Vacation Homes. We appreciate you giving us a five star rating! We are happy to hear you had a wonderful time with us. We hope to host you again on your next visit to Orlando!
Avis vérifié

8/10 – Bien

Eric E.

Points forts : Propreté, arrivée, emplacement et exactitude de l’annonce.

Orlando National Dance Competition

This VRBO in Orlando was the perfect fit for our needs! The unit was impeccably kept and spotlessly clean, making for a comfortable and relaxing stay. We had everything we needed and appreciated the attention to detail. The only minor hiccup during our visit was that the on-site pool was under construction. However, the property management company thoughtfully arranged access to the pool and amenities at a nearby sister resort, which, while a short walk, wasn't a major inconvenience. Overall, we were extremely happy with our stay and would definitely recommend this VRBO for anyone looking for a clean, well-maintained, and convenient place to stay in Orlando.
Séjour de 4 nuits en février 2025
VrboOwner a répondu le 20 févr. 2025
Thank you so much for your thoughtful review! I’m so glad to hear that the unit met all your needs and provided a comfortable and relaxing stay. I truly appreciate your understanding regarding the pool construction, and I’m happy that the property management was able to arrange access to the nearby resort’s amenities. It’s great to know that the location and attention to detail made your stay enjoyable. I’m honored by your recommendation, and I’d love to welcome you back anytime!
Avis vérifié

4/10 – Médiocre

michael w.

Points forts : Arrivée, emplacement
Points faibles : Propreté, exactitude de l’annonce

Stairs, stairs and more stairs

The resort has 2 pools that are both small and over crowded. Our unit was three floors. We had bedrooms on both the first floor and third floor not ideal for families with smaller children. The real bonus for staying here is the proximity to the convention center. Our unit was not as nice as our friends but we did have access to the garage which was a plus.
Séjour de 4 nuits en juin 2023
VrboOwner a répondu le 6 juill. 2023
Thank you for sharing your feedback. We appreciate your input regarding the pool size and the layout of the unit. We understand that it may not have been ideal for families with smaller children. We will take this into consideration for future improvements. However, we're glad to hear that the proximity to the convention center and access to the garage were positive aspects of your stay. Thank you for choosing to stay with us.
Avis vérifié

6/10 – Acceptable

nathan C.

Points forts : Arrivée, communication et emplacement.
Points faibles : Propreté, exactitude de l’annonce

Old

Unit really needs updates. Cabinets screwed together to keep from falling apart, old carpet sinks don’t drain, shower door broke so replaced with a curtain. Just needs a lot of work
Séjour de 4 nuits en février 2020
Avis vérifié

8/10 – Bien

Mika Laurice M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Overall we are happy with our stay

We enjoyed our stay, the shops close by were very convenient and the amenities were superb. The early check in was a great option. We took advantage of that. At one point the light went out in the garage, I called and it was fixed the same day. However, I did call about the washer being stuck on HOT on every setting. It wasn't fixed during our stay But it's not a big deal, totally understandable. We just didn't wash delicate items. For the most part everything was clean, the only thing was if you walk around with light colored socks it will be black by the end of the day. Other than that the plavce was neat and clean. Beds and sofa were comfortable. The option of plastic plates and cups were great since we had kids with us. Our only comment or suggestion would be since the place accommodates 8-10 guest I would suggest having pots and utensils to accommodate 8-10 guests. Since we fly from TX we could not take anything with us. It was difficult to cook some meals like pasta, or any dishes that would feed 8-10 guests. Another suggestion would be to inform guests of places or locations that takes unopened food or even left over deli meats, fruits and such. It felt very wasteful. I do understand part of it is better planning. But something things cant be helped, especially if you are staying for a cheer competition. It is not always known when you will come back at the condo. All in all we enjoyed our stay & will definitely book again next time.
Séjour de 6 nuits en avril 2024
VrboOwner a répondu le 27 avr. 2024
Thank you so much for your detailed feedback and suggestions! I'm glad to hear that you enjoyed your stay, found the amenities superb, and appreciated the convenience of the nearby shops. It's great that the early check-in option added to your comfort, and that we were able to quickly resolve the issue with the garage light. I apologize for the inconvenience with the washing machine and the lack of larger cooking utensils and pots for bigger meals. We will certainly consider upgrading our kitchen supplies to better accommodate large groups and ensure a more convenient cooking experience. Meanwhile, the maintenance was able to checked the washer when you were out during the day you reported it. He said that the water in the washing machine comes out cold but when you touch the inside it is warm, the hot water in that washing machine enters from the side and not just cold water. Your suggestion about providing information on places to donate unopened food is excellent. I understand the concern about wastefulness, especially when traveling for events with unpredictable schedules, and will work on providing our guests with information on local food banks or charities that welcome such donations. Thank you again for choosing to stay with us and for your thoughtful suggestions. We are committed to improving our service and facilities based on guest feedback. We look forward to welcoming you again on your next trip, hopefully making it even more enjoyable and convenient!
Avis provenant d’un site partenaire

6/10 – Acceptable

Candace N.

Just ok, not Luxury

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Our stay at the townhome was just ok. If it weren’t advertised as “luxury” my review may have been a little different.The pros: The location was great. It was near everything we wanted to do. Passes to the amenities were available and were in plain sight upon entry. The cons: Upon entry, there wasn’t a “luxury” feel as stated in the title. The townhome smelled stale as if it had been closed up for a while. One of the bedrooms had a broken bed and one the bathrooms had a clogged sink. It seems to me if a vacation home was expecting guests these are things that should be vetted before the guests arrive. Maintenance did come and fix the sink but who wants to keep to calling for maintenance while on vaca? The beds that were available were sub par and weren’t that comfortable ; every time you moved they squeaked. One of the comforters had yellow stains and there was a bug in my sons bed.In order to get to the fridge and bathroom in the main room, you had to move the kitchen chairs to access them. The xbox was there, but there were no games (at least we couldn’t find them) to play.Overall the place wasn’t horrible but it wasn’t luxury either. I most likely wouldn’t book there again.
Séjour de 2 nuits en mars 2022
VrboOwner a répondu le 6 avr. 2022
Thank you for sharing your valuable feedback. We will do our best to keep on improving ourselves to meet our guest's satisfaction. We hope to welcome you again soon.
Avis vérifié

2/10 – Terrible

Samer A.

Points forts : Propreté, arrivée et emplacement.
Points faibles : Communication

Mixed Experience: Great Location and Condo, Terrible Property Management and Booking Process

I have mixed feelings about my recent stay at a VRBO rental in Vista Cay. Location perfect for our needs and conveniently situated near restaurants, grocery stores, and the theme parks. Finding the place was easy, and check-in process was a breeze. Condo matched the description provided. Spacious & well-equipped, but there were a few issues: floors were a little dusty (a minor inconvenience), the toilet next to the kitchen didn't flush properly, which was quite unpleasant, and we couldn't get the TVs to work properly, with the volume not functioning on the living room TV. The property management encouraged reporting any issues for prompt resolution, but it was frustrating to deal with these problems during a short four-day vacation. VRBO & Vista Cay Booking extremely disappointing experience! As a Canadian, I always make sure to change the currency to CAD when making online bookings. I had not checked the confirmation email until a few weeks later. To my surprise, VRBO had charged me the same amount for the stay but in US instead of CAD, which meant I was charged more than 38% extra due to the currency conversion. I immediately reached out to both VRBO and Vista Cay customer service, spending over three hours discussing the issue with multiple reps, but they failed to understand the problem or acknowledge any fault in their system. One representative ask if I had taken a picture of the prices during the booking! I will NEVER AGAIN book a vacation through VRBO!
Séjour de 5 nuits en mai 2023
VrboOwner a répondu le 22 mars 2024
Thank you for sharing your valuable feedback. I sincerely apologize that you had experience this during your stay. Rest assured that we will use this as a training opportunity to better ourselves next time.

À propos de l’hôte

Hôte : Casiola vacation homes

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Langue(s) :

Anglais, Espagnol, Portugais, Néerlandais

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