2/10 VÀldigt dÄligt
Timothy P.
20 sep. 2025
Gillade: LĂ€ge
Gillade inte: Incheckning, kommunikation och annonsens riktighet
We were extremely disappointed with this booking. We had already checked in at London Heathrow Airport for our flight to Venice when we received a notification from the host that the property we booked was not available. This was despite trying to contact the host two weeks earlier with questions about the amenities. The host offered two choices - a complete refund or a second property that was supposedly similar to the one we had booked. We also saw a review from another traveler the previous month that complained that the property wasnât available back in July. We contacted VRBO at that time and was assured that the booking was still valid, but if there was a problem, we could rely on VRBOâs âBook with Confidence â promise. When we got the notification from the host on the day we were due to check in that the property wasnât available, we contacted VRBO. After explaining the issue to the VRBO representative, we were put on hold while she would contact the host. Then the line disconnected. At that point we were called to board our plane to Venice. When we arrived in Venice, we had not received any communication from VRBO, so we tried to contact them again. Despite repeated attempts, we were unable to reach a representative. At this point, we felt our only option was to accept the hostâs offer of the alternative property. When we arrived, we realized that we would never have booked this property as there were several features that did not meet our requirements.
Timothy P.
Bodde hÀr 4 nÀtter i september 2025
