My family of 10 (2 grandparents, 4 adults, 4 children) all had a wonderful time at this property! Monica (the property manager) was excellent to work with - very responsive and helpful. The space is incredible, offering a really nice layout and a nice master on the first floor that was nice for my parents (73, 75) and plenty of space for the kids. Each room was incredibly comfortable and all but one bedroom upstairs had an AC splitter. The pool was even more beautiful then the pictures!
We did lose the hot water on the 2nd floor one evening and someone was at the house by 10am fixing it. They were so kind and I was so impressed by how quickly they resolved it.
Monica also recommended a few chef's that new the space well and did an amazing job. I especially enjoyed chef Alice (i cannot stress how much we enjoyed her cooking!!!) so if you have a large group, i would definitely recommend it!
One note that maybe should be mentioned at check in. There are two places in the Lucca area that have the exact same address according to GPS so a few times taxis drove us all over the place!! When ordering a cab, you definitley need to say GATTAIOLA along with the address. Also, the best app to get a taxi is appTaxi. Everytime we tried to call for a taxi - there was no answer.
Again, I cannot express how much we loved this property and hope to come back again!