Archival
6/10 Okay
Vicki H.
Jun 9, 2016
Great Property - Terrible Service
While the properties are wonderful, the caretakers leave much to be desired. Our first issue was with grocery delivery. They advertise clearly that grocery pick up and delivery are services that should be provided and expected by guests of the properties for an additional fee. I attempted to do this a month in advance, offered to pay the fee, and was first ignored. I contacted her again a couple of weeks later and then was sent a very curt reply that basically said to do it myself. I never received a response to my follow up.
As such, after getting up at 3 a.m. and traveling for 12 hours with a group of 14 people, we were forced to leave half of our group at the ferry dock to wait for the 4:00 p.m. ferry (which arrived 30 min after we did). These people then had to maneuver almost 50 boxes of groceries and beverages onto a taxi, get them to the house, and put them away. This left the other half of us to get all the luggage alone. We were exhausted and this was absolutely a horrible way to begin our vacation.
Her "excuse" was that we used Bobby's Marketplace, rather than her recommendation, and she doesn't think they provide adequate service. Personally, we have provisioned with Bobby's four times, and each time the service has been flawless. This time was no exception. I don't think it should be up to the caretaker who provides the groceries for guests.
After a horrible experience upon arrival due to the added hassle, we did not see her upon arrival. We arrived unattended, let ourselves in, and began the process of trying to unpack and put things away. Lydia arrived about an hour after we arrived and then rudely demanded we all stop what we were doing (trying to unpack and get cleaned up so that we could finally relax) so that she could give us a 5 minute tour of the house. We never saw her again.
She also tried to demand additional money for the taxi even though we paid exactly what he asked and what was the published rate. The driver was her father in law.
We paid a hefty sum to rent Escape Villa and the Pink House. While the properties are exception, we will not consider them again due to the service provided. At that price, service should be exceptional.