I tried to handle our issue with this property appropriately by submitting a formal complaint through Homeaway, however, after 2 weeks we have received no response - here is a brief summary of what we sent: Words cannot express our disappointment with our recent rental, we have been doing the same research, using the same websites and going to the same location for the past 4 years and have never had an issue. The location was not where I understood it to be and we were completely unable to use the wifi (we had to use our data and hotspots), however this wasn't the issue. We pulled up to an older building with an unusable spigot (the knob was completely missing). Upon entering there was a bad smell and gnats or flies. The floor appeared to be un mopped or poorly done and there were some old dried out air fresheners around. After a long drive a first stop was the restroom which had no toilet paper holder let alone toilet paper (actually 2 of the 3 bathrooms did not). There was a huge dust web and some lights out (lights were out in dining area as well). Every door molding and handle was filthy. Every wall was stained, had a dent, hole or bad patch job and there were holes in any walls a picture was relocated. The dining/living room ceiling was stained, the furniture was stained, the handle on the living room cabinet was broken and there was a pile of roof tiles underneath. My children pointed out to me that the painting in the living room (some tree branches) was outlined with a pink highlighter. There was a huge hole on the inner corner of the washing machine. The master bath had a huge hole punched in the inside of the bathroom door, another room had the same and it was badly patched. The nice porch had peeling paint, holes in the furniture, rusty decor and if you chose to stay out there the ants would crawl over you. While removing the sheets I found the pillows to be stained and one even appeared to have some dried up blood. The icing on the cake is when my husband let me know he found cockroaches but chose to wait to tell me until the ride home as he knew how extremely upset I would be. We then found 2 more cockroaches in our bags that were kept in this home with us when unpacking. I was extremely embarrassed to bring my family to such unacceptable conditions. This location actually cost more than I have paid in the past and I believe we are due a refund for this awful experience. We also submitted some photos along with our complaint.