Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Upon arrival, we were not pleased to find that the property smelled of sewage. My husband noticed that the red light for the septic tank was on and that there was sewage backing up into the yard... I called about this and it was addressed very quickly, someone came out the next day to fix this issue and once resolved, the property no longer smelled of sewage. We really enjoyed how close the beach was to the property and places to eat were easily accessible via golf-cart. However, we did notice that the golf cart was not full of gas and we had to drive and fill it up. Halfway through our vacation we noticed that the golf cart was smelling of burning oil and smoking. My husband looked into this and noticed that oil seemed to be spilling from the tank. I notified Benchmark of this and they stated they would take care of this issue. By Friday, the issue was still not taken care of and no one had even come to look at the cart. I had also called Vaycazen who stated they would come look at the cart, but never heard back from them. This was very frustrating because we booked this house with the intention of using the golf cart and were now unable for fear that the thing would catch fire... Furthermore, we had wasted money filling the cart up with gas. I was very disappointed in the level of service by both Vaycazen and Benchmark. Upon request to be compensated for the lost gas money, Benchmark refused... Despite the golf cart issue, the house was nice with lots of space to accommodate. I did find that the floors were very dirty our feet were black when walking on them (even the first day) and there was hair in the bathroom. The dining room table appeared to be missing a few chairs and we were not all able to eat meals together without some sitting at the bar and others at the table.