Chelsea was amazing about answering questions beforehand and making sure the check in process was smooth. Once there, it was one of the cleanest VRBOs we've stayed at, not a speck of a sand inside the house, yet being on the beach is a very hard task. The high chair, and stair gate worked well for our 2 year old. There were a few books for children as well. The views were breath taking. The dishes / silverware were perfect for our needs, we took our own pots (nonstick), but there was stainless steel ones available. There are even towels to remove make up, bandaids, all kinds of little things that show that they are trying to cover every need that could arise. I never had a need to contact her during our stay, but if I had, I have a feeling she would've responded instantly.