Mid Century Luxury 4 bedroom/3 bath/Pool/Spa/Fire-PitViews/Central Palm Springs

It is with much sadness that we have to respond to this review. Peter checked into the home and seemed very pleasant at the time and at all times during and prior to his stay at the home. All seemed fine during his stay as we did not hear from him at all during the time he was at the house. The home has received nothing but 5-star reviews from previous guests on this platform, and has many other 5-star reviews (32 in fact on the platform that starts with Air) and other more popular booking platforms. It has not received a review less than 5 stars ever until now. It would be difficult for us to respond line for line to Peters review so we will just try to respond in an overall manner to his accusation that “somebody unknown to him” was inside the house on the day of his departure and locked him out of a bedroom. Our only response would be that we had nothing to do with this and would not know anything about this. We tried to explain to him that this could have very simple explanations, given that the doors in the home are equipped with privacy locks, which are very common in homes in the US, much like one might find on a bathroom door, or that of a primary bedroom, meant to keep children out or to provide privacy in a hall bathroom perhaps, and there was no ill intent for having them there. We do not enter any of our homes when guests are in them unless a guest has called us to a home. We are a management company and manage approximately 25 homes in Palm Springs and have never experienced an accusation quite like Peters. But our explanation to Peter that there was probably an innocent explanation for the door being locked, like perhaps he locked it himself without realizing it (the button on the inside could have easily been pushed), or the A/C from the vent in the room may have pushed it closed? Nonetheless, Peter was not happy with this and wanted us to begin an investigation of who may have entered the home that morning. We thought that this was not necessary, especially given that he was already gone and nothing had happened, other than he was possible spooked by it. But he expressed that he felt his “safety” had been put in jeopardy by this. When we got to the home after his departure, we opened the locked door with a screwdriver (a very easy process) and found nothing inside the room out of order. And no one appeared to have been inside. Point being, there would be nothing to investigate at this point. So we would have thanked Peter and moved on, gladly giving him a 5-star review as he left the home in great shape, very clean and was a great guest. Until that is, after his departure, and up to now when he has not been able to move on from a theory he has about thinking that there were people? inside the home during his stay that he says were not invited by him? We would have had no control over whether Peter allowed guests into the home while he was there, or whether he kept the doors locked while he was there. But he seems to think we are the ones that might have been in the house? We were not in the house, and we believe there wasn’t anyone in the house. It is an old home, the desert is a windy place and we think his imagination got the better of him. He rented a home where he was free to do as he saw fit, within reason. As I said above, we know nothing about anyone being in the home during his rental. We did not enter the home until after Peter departed. His departure time was officially 11 a.m. on May 25, 2022. Our logs showed we (management company) entered the house at 12:33 p.m. 5/25/2022. This entire event came as a huge surprise to us and we regret that it has digressed to this point. Future guests should take the reviews of all past guests into account when making decisions about where they want to stay. We can assure you that the home is lovely and safe. All exterior doors have working locks.