On the positive side, the cabin is in a great location, easily accessible, close to attractions, and roomy with a great floorplan. Some good games in basement (but not all of them worked). The kids really enjoyed the air hockey! We had a couple of bear guests, which was cool!
On the negative side, we could never find the sheets for either of the two sofa sleepers (we looked everywhere), the bunk beds were “made up” with only the bottom sheets (top sheets were folded under the pillow shams), and one of the bunks contained hair, lint, and a dead bug.
The outside decks were so filthy with cobwebs and dirt that they appeared not to have been cleaned in weeks, if not months (our visit was in August – you’d think the decks would have been cleaned). In fact, they were so filthy that we only walked out on them to look at the “view” (a solid cluster of trees, not the mountains pictured on the website). The decks were so disgusting that we would not even let our 4- and 8-year-olds on them – cobwebs and dirt literally everywhere.
Despite knowing that there were no bathmats in either bathroom, the owner failed to mention this to us in advance. Because there were just enough bath towels for our group of five (you don’t want to use the same towel on the floor to dry off with!), our 4-year-old slipped and fell on the floor getting out of the tub.
We paid handsomely for our 3-night stay, and when I asked for a refund for the housekeeping fee, the owner refused. She insinuated that I was not being truthful about the deck and bed pictures (digital pictures don’t lie; they have time stamps on them) and told me that I should have called her about these issues while at the cabin. If the A/C had been broken, we certainly would have called her. However, when you are putting little ones to bed at 9:30 pm after a long day, only to discover the bed is not completely made up and contains a dead bug, what good would it do to call the owner? You just remove the bug, make up the bed, and move on.
We have sincerely tried to resolve our disappointments with the owner in a cordial, private, and respectful manner, only to have the owner rebuke me for being “aggressive” and “threatening.” All in all, not a good experience. Definitely will not return.