Downtown Victorian Flat Great Location and free Parking

I was very surprised and disappointed to see this low rating and review. First of all the trash pick up for the containers is on the alley behind the building and this particular week the schedule was delayed due to the Christmas holiday. So to say that there was garbage there is true but this is the area assigned by the city for pick up. During the December blustery days there could have been a bit of debris on the front porches but considering it was in the low 20's, I can't believe that a few leaves that blew up would have provoked this. The most unfortunate part is if there had been any communication from this guest as to unhappiness of dust or underneath the kitchen cabinet where the trash can resides, we would have immediately come over and rectified any complaints. I have been a Premier host for a long time and a low review like this will hurt me but I know that everyone else that has stayed overall loves the location, quality and space that my rental provides. This is a home for me and I feel that it was an unfair assessment as well as this guest could have called or texted me at any point and I would have done my utmost to make her happy.