Casa Blanca: 6BR Luxury + Game Room, Minutes from Atlanta

Thanks for your feedback. We do want to clarify a couple of points for future guests. Access to the basement/game room is clearly outlined in our detailed check-in guide, which is provided in the VRBO app prior to arrival. When you reached out, we immediately walked you through those same instructions to ensure you could access the space. Regarding the patio seating, we appreciate you bringing that to our attention. The benches have since been replaced. We’re glad to hear you otherwise had a great stay, and we’re always available to assist guests in real time to make sure they can fully enjoy all aspects of the home.

Wow—thank you so much for your enthusiastic review! It means a lot to hear you thoroughly enjoyed your stay—and that the game room was a standout feature. We’ve put a lot of love into creating a fun and relaxing space, so it’s fantastic to know it hit the mark. Your kind words about the house warmed our hearts—it was a pleasure having you. We’d be absolutely delighted to host you all again anytime. Please don’t hesitate to reach out for your next getaway!

Thank you for your feedback! We're glad to hear that everything met your expectations. It was a pleasure hosting you, and we look forward to welcoming you back in the future.

We are so glad you and your family enjoyed your stay. We love hosting large families like yours. We hope you come stay with us again.

Thank you for choosing our space to host your work retreat. We're thrilled to hear that the house provided a clean and comfortable environment for your team. It's great to know that our property manager was accessible and friendly, ensuring that your needs were met during your stay. We understand the importance of ample space for group gatherings, and we're glad to hear that our space accommodated your group of 12 comfortably, with enough sleeping arrangements for your team of 7. It's also wonderful to hear that the bathrooms were nice and the kitchen was up to date, providing a convenient and enjoyable experience for your retreat.

Thank you for your feedback. We do want to address a few of these points for clarity. Our listing clearly reflects that this is a renovated older home, not new construction, and the photos accurately represent the space and its character. Regarding the odor, we did not receive any communication during your stay about this. Both our cleaning team and subsequent guests have not reported any such issue, and we would have promptly addressed it had we been notified in real time. As for security, all doors and windows are checked and secured as part of our standard turnover process. It’s not uncommon for guests to open windows during their stay, but we have not had any prior concerns in this regard. Cleanliness is something we take very seriously. If there were any issues with the shower floors, we would have immediately sent our team back out to correct it, but again, this was not brought to our attention during your stay. We’re always available and responsive to ensure guests are comfortable, and we encourage reaching out during the stay so any concerns can be resolved right away.

Thanks so much for staying with us. We think out home is really special and we love that you guys enjoyed all the little extra amenities we provided for your stay.

Cynthia, we are disappointed to read this review, especially because many of these concerns were either not reported during your stay, are not accurate, or relate to items that are clearly disclosed in our listing. Shortly after check-in, you asked us to come to the property, and we did. We attempted to address your concerns in real time, including offering to purchase ice for you, which you declined. After that initial visit, we were not given a fair opportunity during the stay to inspect or resolve the long list of issues now being raised after checkout. The front steps are in good working condition, and the photos submitted do not show an unsafe staircase. The fireplace is decorative and nonfunctional, which is disclosed in the listing, and there is signage at the property instructing guests not to use it. This home is an older Atlanta property with character, and while it is not a brand-new construction home, it is maintained, accurately photographed, and professionally managed. We take safety, cleanliness, and guest comfort seriously. When legitimate maintenance issues are reported during a stay, we respond quickly and make every reasonable effort to resolve them. However, we cannot agree with broad, unsupported claims made only after a completed stay, particularly when they do not reflect the condition of the home or the service provided. We will continue to host guests who understand the home they booked, communicate concerns promptly, and give us the opportunity to assist during their stay.

Thanks for staying with us.