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2/10 Horrible
Laura N.
8 de jul de 2025
We'll never rent from Summit County Mountain Retreats again.
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We rented this specific unit because the hot tub was right behind it. We were notified 16 days before check in that the hot tub would be closed for maintenance. I called & asked if we could be moved to another unit or property with a hot tub in walking distance. We were even willing to pay more, & she asked for 24-48 hours to see what she could do. When I called back, a young man told me that they won't change reservations within the 30 day window of check in. He acknowledged that they only told us 16 days prior to check in but told us- it is what it is. I asked if we could get a discount or credit since this was why we picked this unit & he said no. We were stuck with it & instead we could drive 5 minutes away to another property's hot tub. When we got there the wifi info was incorrect. They didn't get back to us until mid morning the next day. There's no garage door opener. The floors & living room furniture were filthy. We had to wear socks & shoes so the bottoms of our feet wouldn't turn black. The sofa arms were filthy & the overall furniture needs cleaning. The master bed was clean, however it was like sleeping on a brick wrapped with an egg crate. The pillows were so lumpy & worn out we had to take pillows off of another bed. The last day we decided to pack up our stuff to drive to the hot tub 5 minutes down the road at the Dakota. Other than "go use the hot tub at the Dakota" we were not given any other instructions. When we got there, we couldn't get in. A key card was required & there weren't any key cards at our rental. We called and they said they would have a card over to us within 30 minutes. We waited over an hour and no one showed. We went home to shower and someone came into our rental while we were upstairs showering and left the key cards. It was very clear we were home and I cannot believe someone just walked in. They didn't knock or even call us. We didn't know until we saw them!! Unacceptable!!
