Pet Family Friendly condo 2 heated pools, hot tub, sauna, bocce Tennis, etc

Hi Paul, I am sorry to hear about your frustrations in this review except that I was very confused to hear about it on the review and confused about giving us a 2 as not one time did you tell me any of your frustrations. I did explain to you in my email after the review that I usually thank everyone for their booking and explain to them that we are a property management company that uses a portal for you to sign your terms and conditions and pay for your rental however, that was 3 days after the passing of my dad so unfortuately I did not do my normal response. 20 min after you booked I set you up on the portal, you signed the terms and conditions and paid the deposit without any question. Every email that we sent out, and on our lease, we have our company name, New Smyrna Beach Property Management and Sales. That is what is on VRBO so I am not sure how to fix that. I looked at the very few texts I received from you and messages and I was very responsive to them, (10 min was the longest, usually it was 2-5 min). yes, sometimes we are on the phone helping other clients, but we call you immediately back or text. On your portal, I do not see any emails sent to us from you. I also explained that there was a page in the welcome book of the wifi password and the instructions to the thermostat, You did not text me back asking for the wifi information. I have since added to our detailed check in instructions those 2 important pieces and have only 1 phone number on all communication. I cannot change that we are in a safe, gated community with a code to everything but glad that you were provided them and they worked. These reviews are nice to see any areas we can improve on, however negates all the hard work we do to make your stay pleasurable.