Owner's Response: We regret that your stay did not yield another excellent review. Our attempt is to please all of our guests and respond to their needs promptly. We wish that you would have given us a phone call, text, or email so that we could have helped you enjoy your stay. Cleanliness is very important to us, so if there is ever an issue, we would like to hear from you. It’s our home. We want to take good care of it. I have to differ about the statement of dirt buildup on the baseboards. I was in Miami on business and drove by and inspected the unit after the cleaning agent had just finished up. I’m pretty hawkish (which is why I showed up in the first place :) The sink basins are made of glass and ceramic. They can’t rust. There is no rust in the kitchen sink. It’s all of three years old. The unit is up-to-date. Bed spreads match. Colors are coordinated throughout. Our cleaning agent not only cleans the walls in between each stay, she also paints every third stay to cover suitcase marks/dings. An area below the window in the guest room is patched and painted over. We’ll try to work on the cleaner’s patchwork skills or leave the holes as a guest amenity. I get the sense that the tenant’s vindictive comments stem from the garage noise. In 2012, the owner garage motor was going bad and got replaced after a courteous guest notified us. It had been fine until the building recently upgraded to a stronger motor. Apparently, it is a bit too strong because it creates a noise that reverberates in the master bedroom. A recent guest who arrived after your departure notified us about the garage noise. I made a complaint to the condo association and was able to find a solution within an hour. We simply requested that the owner parking area remain open overnight until the noise/motor issue was resolved. The moral: If there is something that is ruining your stay, contact the owner/agent. We are here to help. It’s our investment. It’s your vacation. Please be responsive.