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6/10 Normal
Mary D.
6 de ene de 2026
Love the high standard set by and performed by the staff at the Lodge/Guest Services.
However, while we really enjoyed the cabin, the cleanliness/condition and provisioning of the Mattie Moo cabin did not meet those high standards set by the lodge/staff. Here is a list of the more troubling issues we encountered:
Squirrel fight/extreme midnight-early morning activity which sounded like they were in walls. Woke & kept us up. The outside facia has significant damage which looked like squirrels chewed away wood to access entry.
TV - no cable or satellite as stated in description and going out when streaming. These TLC flat screens are well known within the tech world to have very weak processors which cause loss of processing, pixel display interruption and at times complete loss of video/audio. Had too reset programing for multiple streaming channels on multiple times, very frustrating. We reporting issue to front desk was told it was the wind blowing the lines. This happened even when wind was not blowing.
No video player as stated in description
Kitchen not stocked with enough dishes, flatware, cookware, etc. missing basic utensils such as measuring cups and spoons. Had to ask for more flatware
Spider webs in shower
Floors needed cleaning. Dirt and dust and dead roaches next to bed.
Refrigerator light out, had to order new light as one for the refrigerator was not in maintenance.
Microwave light out (replaced by maintenance)
Two ceiling lights out
Had to put blanket over crack in back door as it would not sufficiently shut and light could be seen (and obviously cold draft and wind) between door and jam.
No batteries in the flashlight
Wands missing from window shades (maintenance kindly replaced)
Kitchen sink faucet extremely loose.
Not enough dishwashing pods for dishwasher.
Not enough chairs in living area for guests to set. Coach was nice but need additional seating in living area.
PS: maintenance was extremely responsive and created an great customer experience.
We are not completely discouraged and will probably seek rental but with a larger cabin next time. Really enjoyed the wood burning fireplace but would suggest glass doors the open and close be considered so the heat doesn't escape during the night after the fire goes out.
