Seven Mile Beach Oceanfront 3 Bedroom Condo with Pool/Jacuzzi

I am glad our guests had a nice stay in our Cayman home. It is very helpful to other prospective guests when they write reviews of their visit. Thank you!

Regarding this very unfortunate incident, the Crescent Point Property Manager called me the day our guests were to arrive to ask if I had given them the that was 1/10th the regular per night rate and I said "no." I said that they should be charged the correct nightly rate. I thought there must have been some error with VRBO system. When our guest arrived about 10:15pm on October 24, the Property Manager told her that there was an error in the rate that she had booked and that the correct rate was significantly higher. She strongly objected saying that we had to honor the rate she had booked in July 2018. The Property Manager suggested that our guest and her family stay in our unit that night and that she would call me the next morning to work out a resolution. The guest said "no," that she would take her family to a hotel instead of talking to me the next morning about the rate she had booked. She requested a full refund, which was re-paid to her in a timely manner. Following this unfortunate incident, I called VRBO and they checked the details of this booking. VRBO found that at the time the guest's reservation was booked in July of 2018, the rate I had listed was indeed 1/10 the correct rate. In error, I had entered a rate that was too low by one decimal point. My mistake must have occurred when I was updating the rates for the next several years. I apologized to our unfortunate prospective guest in writing and on a phone call to her husband for the inconvenience my error had caused them. I explained that the Crescent Point Manager and I strive to have our guests visits to Cayman be enjoyable and relaxing. I have taken the following actions to prevent future problems regarding incorrect rates: § I have checked the listed rates between now and 2023 and they are all correct. § Fortunately, new VRBO screens and tools have made setting the rates much easier and allow more effective reviews by the owners to prevent errors like my having entered a rate that was only 1/10th of what I intended to enter. § The Crescent Point Property Manager will call me immediately if she finds any incorrect rates and I will work with her to correct any error in rates far in advance of the arrival of our guests. § If an incorrect rate has not been corrected by the time any guests arrive at Crescent Point, the Crescent Point Property Manager will honor that incorrect rate.